Specialist, Products Assurance
9Mobile
lagos, NG
13h ago
source : Mrjobsnaija

9Mobile's job vacancy, Career and Recruitment

Job title : Specialist, Products Assurance jobs in Lagos Job Location : Lagos Deadline : October 13, 2022

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  • Job Summary

    Responsible for ensuring the integrity of various revenue streams with primary focus on strengthening and / or building revenue assurance processes controls which includes but not limited to :

  • Responsible for Pre & Post-launch validation of products and services.
  • Providing expert opinion on revenue impact of Network processes and activities including new node implementations, integrations, operation change management and downtime
  • Maximizing revenue by reducing leakages and identifying revenue opportunities in relevant processes
  • Review and recommend changes on all revenue related policies, processes, procedures, and business rules to minimize revenue leakage
  • Assess revenue impact of new products, network element and billing system changes.
  • Tactical :

  • Development of revenue assurance best practices for the company.
  • Creation of revenue assurance KPI on the revenue assurance / fraud management tool (SUBEX).
  • Perform root cause analysis of issues on Post-paid billing, Interconnect & Roaming; follow through to resolution and communicate to appropriate parties.
  • Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
  • Establish and maintain relationships with key internal and external stakeholders.
  • Operational :

  • Ensure data integrity in all revenue impacting systems across 9Mobile.
  • Build controls into revenue impacting projects within 9Mobile.
  • To validate and ensure that the appropriate reward is offered to qualified subscribers. This will enable the identification of duplicate and unauthorized rewards.
  • To ensure proper documentation and maintenance of end-to-end revenue impacting systems and processes in narratives and flowcharts.
  • Actively seek revenue leakage within 9Mobile and work with involved parties to block leakage and ensure future revenues are assured
  • Carry out analysis of all referrals received from different sources of intelligence. This includes internal staff and external subscribers via call and the internet respectively.
  • Assuring timely and correct transport of all event detail records (EDRs) from points of generation(switches) to points of mediation and billing / rating.
  • Liaising with all the relevant teams to ensure that all root-cause documentation is accurately completed, reviewed, and approved, in addition to maintaining and updating process documents and templates.
  • Detecting and recovering leaked revenues and providing assurance and confidence to key stakeholders regarding the integrity of the network and business operations.
  • Product assurance review of 9mobile's products; risk and control evaluation and building controls to block areas of vulnerabilities.
  • Review of prepaid product and services to identify incidences of wrong configuration and / or application of business rules.
  • Financial validation of pay out figures for incentives for various sales channels.
  • Review of rating for prepaid products and services to ensure accuracy and completeness
  • Carry out various analysis such as :
  • Forensic analysis.
  • Risk analysis.
  • Post-paid short code analysis.
  • Short code analysis.
  • E-Top up analysis.
  • Post-paid usage analysis
  • Subscriber balance movement analysis.
  • Prepaid staff analysis.
  • Analysis of data from different sources.
  • Educational Requirements

  • Bachelor's Degree / HND in Computer Science, Accounting, or any Science / Engineering discipline.
  • Relevant Professional Certifications (ACA, CISA, CRISC, OCA, OCP, OCM, CCNA etc.) will bean added advantage.
  • Knowledge :

  • Good knowledge of Relational Database Management systems.
  • Proficiency withuse of data analysis and data visualization tools (e.g., SQL, ACL, Power BI,Hives, etc.).
  • Good knowledge of Big Data analytics (Hadoop, Hives).
  • Excellent understanding of GSM Network Architecture.
  • Skills :

  • Analytical and Problem solving.
  • Technical know-how.
  • Minimum of 5 years relevant work experience.
  • Behaviour :

  • Passion for excellence
  • Integrity
  • Empowering people
  • Growing people
  • Teamwork
  • Customer Focus.
  • ICT Jobs in Nigeria jobs in Nigeria *ICT Jobs in Nigeria jobs in Lagos *Specialist, Products Assurance in Lagos
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