Product Implementation Specialist at Paystack
Lagos, Lagos, ng
2d ago
source : Ecadoo

You rsquo ll be at the forefront of Paystack rsquo s critical Customer Success team which is based in the Paystack office in Lagos Nigeria nbsp For many of Paystack rsquo s customers you rsquo ll be the face of the company and you rsquo ll be their first point of call when they need help nbsp You will nbsp learn everything about how Paystack rsquo s technology operates in order to be able to answer technical questions by clients of all skill levels who rsquo re trying to integrate with Paystack From business owners simply looking to get paid to seasoned developers looking to build complex systems you rsquo ll help give them whatever support they need to achieve their goals reply quickly to inbound requests via email Skype phone calls and Slack to solve client problems occasionally develop custom plugins for certain clients collaborate closely with the technical and product team to report bugs recommend product enhancements and generally keep the product team in the loop about how successfully real customers are using the product write and maintain developer documentation Requirements You nbsp have a working knowledge of some of the languages and technologies we interact with most often PHP JavaScript Wordpress Node js can communicate simply and clearly in speech and in writing with both technical and non technical audiences are super organized and have excellent time management skills have an endless capacity for patience and calm even when everyone else is freaking out are interested in learning all you can about how to provide world class customer service nbsp While this is not required it would be a huge plus if you nbsp have worked in a customer support role before or a role where you engaged often with customers are familiar with customer support methods tools and best practice nbsp Benefits Competitive salary Full medical coverage New MacBook Pro Catered lunch Smart kind colleagues who rsquo re invested in your growth

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