Work closely with clients to integrate products with customer software by understanding clients business requirements and recommending solutions to achieve the desired results.
Participate in implementation and deployment of projects, from inception to delivery, including requirements gathering, consulting, workshops, integration and production launch assistance
Consult with other engineers and with customers to make the best use of leading edge, new and existing products and tools.
Design and carry out performance tests on customer queries, analyze the results, and make recommendations for query and hardware changes.
Participate in the identification and development of tools and scripts to more efficiently resolve client issues, and to facilitate analysis of customer data.
Carry out onsite deployment of technical solution based on customer requirements.
Respond to customer support request both remotely and onsite in a timely manner as detailed in customers SLA.
Participate in regular meetings and conference calls with client and sales staff to help qualify opportunities and recommend technical solutions
Provide pre-sales and post-sales support through requirement gathering, proposal development and delivery of Technical Presentation
Additional duties include site survey, system evaluation, system analysis and assessment of customer technology.
Education / Experience / Technical Requirements / Certifications
Experience / Technical Requirements :
3 - 5 years of experience in Microsoft technologies including infrastructure migrations, troubleshooting, implementation with strong experience in the following areas : (At least two)Active Directory - experience with upgrades and migrations, advanced experience with GPOs, experience with AAD Connect and ADFSExchange 2010 and higher, Hybrid ExchangeOffice 365, specifically Exchange Online, Skype for Business, OneDrive, SharePoint, Enterprise Mobility + Security (Intune)Windows Server 2012r2 or higherSupporting SQL Server in production environment, including backup and recovery, corruption handling, high availability (mirroring, log shipping), replication, Always-On etc.
Scripting skills including PowershellStrong DNS / DHCP understanding
Familiarity with IP Convergence including the design and implementation of IP telephony(IPT) / Voice over IP (VoIP) and video Conferencing solutions is an added advantage
2 years of technical experience.
Cisco or Microsoft Certifications is an added advantage.