NOC Engineer-Lorache Consulting Limited
Lorache Group
Lagos
1d ago
source : BetaJob

Location : Lagos

Employment Type : Full-time

Job description

  • The role will primarily focus on monitoring, assisting with incident resolution, and ensure high availability of our infrastructure and Network Elements
  • Core Requirements and Responsibilities

  • Proactive monitoring of availability and performance of Network elements, infrastructure and data center using existing tools.
  • Act as a First Point of Contact for incidents, escalations and business impacting technology issues.
  • Respond and perform first level triage of incidents within defined SLAs and work with teams towards resolution.
  • Assist in performing root cause analysis and root cause fixes.
  • Escalate to other teams, management, vendors or service providers for unresolved incidents based on defined processes or instructions from the management team.
  • Send out regular communication on the status of incidents.
  • Document incident details and troubleshooting steps followed along with timelines.
  • Work with problem manager to track problem resolutions to ensure the incident did not recur.
  • Perform other tasks defined by the management team.
  • Willing to in a 24x7 Work environment on shift system Knowledge,
  • Required Qualification / Work Experience

  • Higher Diploma / Bachelor degree in Electronics / Communications / Computer Science
  • Work Experience : 1- 3 years’ experience in telecom NOC.
  • Skills and Abilities :

  • Good verbal and written communication skills
  • Able to understand technical terms.
  • Ability to perform high-level troubleshooting of infrastructure and application issues.
  • Working knowledge on Huawei M2000, U2000 is preferable. KEY WORDS NOC Engineer U2000 M2000 Network monitoring Escalations
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