Job Description :
The incumbent will perform the following duties : 1.Support implementation of ICT management systems, strategies and policies, focusing on achievement of the following results :
Compliance with corporate information management and communication technology standards, guidelines, policies and procedures in the line with UN mission.
Achieving the result-oriented ICT Section work plan related to helpdesk, networking and communication services and trend.
2. Assist client services coordinator on effective functioning of the hardware, software packages, LAN / WAN connectivity and System, focusing on the achievement of the following results :
Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention, and making sure that they are operating at optimum level.
Software distribution updates, scripting, testing and support delivered adequately and properly.
Administration, operation, technical support and monitoring of personal computers.
Troubleshooting of personal computers, in collaboration with other ICT staff.
Performance of tasks related to scheduled service requests, including equipment replacement,
Assist in monitoring, operation, and performance of LAN / WAN connectivity, and communication services. 3. Provide ICT helpdesk services on to ICT authorized users, focusing on achievement of the following results :
Timely response to helpdesk requests from callers and walk-ins; provide remote assistance to ICT authorized users with ICT problems
Troubleshooting of personal computers; collaboration with other ICT Section staff and user departments in maintaining efficient and reliable operations of personal computers.
Resolution of problem calls or service requests.
Performance of tasks related to scheduled service requests, including equipment replacement, hardware / software installation / de-installation
Preparation and release of ICT resources to authorized users as approved
Diagnosis and resolution of hardware, software or connectivity problems.
Use of standard Help Desk operating procedures; accurate log of Help Desk contacts using call tracking software.
Maintenance of documentation of all personal computers.
Preparation of routine correspondence, faxes, memoranda and reports in accordance with ECCC standard operating procedures.
Extracting, inputting, copying and filing data from various sources.
Provision of ICT support Facilitation to ECCC events such as plenaries, hearing, etc. 4. Ensures facilitation of knowledge building and knowledge sharing in the ECCC, focusing on achievement of the following results :
Participation and assistance in ICT training for ICT authorized users
Technical advice to clients as well as guidance and training to new / junior staff.
Contributions to knowledge networks and communities of practice.
Ensure all confidential information and data should be handled in accordance with Information Security Policy.
Candidates must be skilled in ICT and Computer Science and Engineering