Cinema Operation Manager at Apata and Ascott Limited
Apata And Ascott Limited
Lagos
5d ago
source : BetaJob

Job Details

Job Title : Cinema Operation Manager

Job Brief

  • The Operation Manager will responsible and accountable for maximizing revenue and optimizing profit, ensuring that targets are achieved or exceeded
  • He will deliver excellent Guest Service through highly trained and engaged Cinema Teams
  • Understand and directly supervise operational performance at peak trading times
  • In response to cinema challenges and change the Cinemas operations will be key to creating and maintaining a performance-based culture, recognizing and demonstrating initiative, achievement and entrepreneurial behavior.
  • Key Responsibilities

  • Work with HOO to develop and implement the cinema and amusement park business plan, involving the cinema team, taking into account local, regional and national factors
  • Maximise PROFIT within the cinema and amusement park
  • Communicate to cinema team in a positive, professional manner all company initiatives to ensure employee engagement and successful implementation
  • Pro-actively manage operational costs on a day to day basis through effective management of team and resource utilisation
  • Maximise attendance through effective local marketing activities
  • Continually monitor competitors and identify opportunities to maximise ATP (Average Ticket Price performance
  • Drive retail profitability by maximising RPH (Revenue Per Head), minimising shrinkage and wastage
  • Monitor and continually improve the quality of the service delivered to the cinemas Guests
  • Maintain the safety of Guests and employees by complying with company standards, Health, Safety and Environment legislation and meeting all other statutory requirements
  • Champion, implement and sustain company initiatives, operations standards, company policies and procedures, ensuring that these are communicated effectively to all employees within the cinema
  • Review management information / reports and seek opportunities for preventing loss, and to ensure the security of cash and company assets.
  • To ensure a secure environment for Guests and employees at all times

  • To identify capital expenditure opportunities to enhance cinema profitability and maintain operational service standards
  • To ensure the highest standards of maintenance and cleanliness at all times.
  • Maximise performance of all employees by leading, developing teamwork and through effective performance management
  • To optimise resources by developing a comprehensive manpower and succession plan for the cinema
  • Ability to summarise information and present with clear goals
  • Planning ahead and vision for the future to maximise performance
  • Liaise with Commercial Department on all cinema activities in relationship with local media groups such radio stations, TV, Nollywood, film distributors, cinema competitors to allow speedy growth for the company
  • Produce and review SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis to be competitive and capitalise market share % against other competitors
  • Review SWOT analysis and suggest ways to capitalise growth and maintain company image for guests.
  • Manage with integrity of providing and maintaining exceptional guest service at all times in line with quality products choices expected by our guests.
  • Review guests’ food product choice and suggest better choice of products for the guest to receive enjoyable experience to guarantee return visit for majority of guests.
  • On weekly basis produce and ensure film time schedules are in line with peak times and constantly review annual calendar to capitalise extra revenue for schools, universities and public holidays
  • Produce quarterly customer survey to understand behaviour and trends of all guests and produce analysis to identify guests service success and needs to maximise cinemas performance and profit
  • Regular review stock levels to ensure there are no shortage of providing quality food and drinks for the guests
  • Create Business Plan with set goals to achieve budget for all Key Performance Indicators (KPI)’
  • Seek advice and learn ways of company growth
  • Receive and attend all training set by company
  • Attend meetings set by company and suggest ways to improve current and future financial results
  • Improve management team motivation and ensure the positive attitude is maintain all the time
  • Identify employees training needs and prepare training schedule for all necessary training
  • Keep receiving advice of employees matters before issues escalate to damage company image
  • Receive advise form HR on how to get better knowledge of training for all employees
  • Review HR training plan and implement training accordingly
  • Train all managers when directed by HR
  • Actively pursue ongoing personal and professional development self and operation’s staff.
  • Carry out other duties which may be required to ensure the Cinemas maintains its effectiveness
  • Perform any other duties as assigned by your Line Manager.
  • Required Experience / Qualifications

  • University Degree with at least 4 years experience within the retail and entertainment industry of which 2years in the Cinema industry and a full range of skills in training needs analysis, design of effective development interventions, coaching staff development, and monitoring the effectiveness.
  • Minimum of 4 years work experience in Cinema Operations.
  • 2+ years experience in managing or providing strategic support to cross-sector partnerships or other strategic external relationships
  • 2 years’ experience in cross-cultural / international service preferred
  • Proven experience in operations management ability to understand and improve business processes
  • Proven experience in managing budgets
  • Excellent organisational and leadership skills including organizational capacity building
  • Demonstrated success in undertaking and / or leading teams in primary research and analysis
  • Computer literacy (MS Office suite Word, Excel, Power Point, etc)
  • Strong facilitation, presentation, and training skills; able to effectively communicate concepts and actions in a clear and persuasive manner
  • Excellent communication skills, both written and verbal across a range of cultures and organizational levels
  • Effective in motivating, supporting / nurturing, and development team members / and direct reports; and leads by example exhibiting integrity, humility and transparency
  • Values diversity and people capacity building
  • Clear, conceptual thinker who can convert concepts and ideas into operational terms.
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