Sales Manager
Kest Professional Services
lagos, NG
4d ago
source : Mrjobsnaija

Kest Professional Services's job vacancy, Career and Recruitment

Job title : Sales Manager jobs in Lagos Job Location : Lagos Deadline : June 06, 2022

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  • Responsibilities

  • Answer customer inquiries via phone and email.
  • Direct customers to online resources when required.
  • Record customer support tickets and requests based on enquiries made.
  • Update customer records in the system, including notes about interactions.
  • Ensure customer tickets are resolved within 24 hours.
  • Create and maintain reports about customer interactions for account managers.
  • Encourage customers to complete surveys.
  • Make recommendations to management to improve customer experience.
  • Requirements

  • An ideal candidate will have a National Diploma, but a Bachelor's Degree is preferred.
  • Minimum of 5 years work experience.
  • Demonstrated experience using Microsoft Office and Customer Support software and previous experience in an office or call center.
  • Experience in Fintech company is a bonus.
  • Sales / Retail / Business Development jobs in Nigeria *Sales / Retail / Business Development jobs in Lagos *Sales Manager in Lagos
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