Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day.
We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.
We are looking for candidates that have the following qualities :
Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.
Applications to these opportunities are considered for all available roles including the one(s) described below, depending on education level and / or location.
To be considered as a student or recent graduate, you should be within 12 months of graduation or graduated within the last 12 months.
Customer Success Account Manager
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.
To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships.
The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.
You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Customer Success Account Managers drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
You will partner with your customer and Account Team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads.
You will drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate.
Role-specific qualifications :