Customer Care Officer
Ascentech Services Limited
lagos, NG
6d ago
source : Mrjobsnaija

Ascentech Services Limited's job vacancy, Career and Recruitment

Job title : Customer Care Officer jobs in Lagos Job Location : Lagos Deadline : August 05, 2022

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  • Industries / Sector : ISP / Telecommunication

    Job Location : Ikeja, Lagos State

    Job Brief : Our client, a reputed company in the Internet Service Provider (ISP) Industry is recruiting to fill the position of a Customer Care Officer.

    Job Responsibilities :

  • First-line interaction with customers to Ensure customer queries / requests / concerns attended, documented, and reported to management
  • Follow-up with the relevant department should in case there is any delay, escalate at deviations
  • Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
  • Ensure Daily Operational Reports are prepared and submitted in time
  • Ensure efficient operations at the shop by coordinating remedies of issues affecting operations
  • Ensure Customer Service attitude is exemplified by actions and initiatives
  • Motivate contribution from colleagues to ensure Customer Delight
  • Adopt standards for business activities / processes and ensure adherence
  • Share improvisations with management that can be replicated at all locations / processes
  • Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
  • Job Requirement :

  • 1 - 2years as a customer care Officer in an ISP / Telecom
  • HND / B.Sc. in any relevant field
  • Must possess good communication skills
  • Must have good interpersonal skills to enable an easy flow with customers at all times
  • Should have Planning and organizing skills
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Care Officer in Lagos
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