Customer Service Manager At Finchglow Travels
Finchglow Travels
Lagos
1d ago
source : BetaJob

Job Descriptions

  • Communicating with customers either via phone, email or face-to-face in relation to our services plus potentially overseeing a team of Customer Service agents.
  • Must have practical knowledge of AMADEUS for ticket bookings and reservations
  • Follow the company’s procedures, account guidelines and customer service standards in the areas of : making travel arrangements, building Passenger Name Records (PNR's) and profiles
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by Finchglow Travels.
  • Provide customer with Finchglow Travel brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations
  • Maintain awareness and adherence to our clients procedures, programs and policy guidelines
  • Consistent application of Finchglow Travel’s practices and programs
  • Provide industry updates as well as airline promotions to clients
  • Offer and provide travel insurance to customers
  • Engage in the preparation of sales budget weekly
  • Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form