Customer Service Representative.
Fadac Resources and Services
Lagos, ng
3d ago

Job Information

Industry Manufacturing Work Experience 4-5 years City Lagos State / Province Lagos. Zip / Postal Code 100001

Job Description

Our client is a manufacturing industry who specializes in making beautifully carved paper bags including Kraft paper bags and luxury paper bags.

Due to expansion they are in need of a CUSTOMER SERVICE REPRESENTATIVE to interact with customers, provide follow up and feedback.

JOB RESPONSIBILITIES.

  • Deal directly with customers either by telephone, electronically or face to face.
  • To provide practical knowledge of customer service related issues in a service organization.
  • Respond promptly to customer inquiries and complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries.
  • Provide pricing and delivery information
  • Process orders, forms, applications and requests
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Follow up on customer request
  • Provide feedback on the efficiency of the customer service process
  • JOB REQUIREMENT

  • Minimum of BSC in mass communication or any related field
  • 2 - 3 years of proven work experience as a Customer service representative
  • Good Interpersonal and Listening skills
  • Good Communication skills - verbal and written
  • Problem analysis and problem-solving
  • Knowledge of customer service principles and practices.
  • Attention to details and accuracy
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