Service Center Associate
Company : Fenix International
Location : Bosso, Niger
Fenix International is a next-generation energy and technology company. Our mission is to improve the quality of life of our customers through inclusive energy and financial services.
Our flagship product, Fenix Power, is a modular, lease-to-own solar home system financed through affordable installments from just $0.
11 per day. We use real-time transaction data to create a next-generation credit score to finance power upgrades and other life-changing loans, unlocking modern financial services for our customers.
To date, Fenix has sold over 500,000 Solar Home Systems in Uganda, Zambia, Cote d'Ivoire, Benin, Nigeria and Mozambique, bringing clean, reliable power for lights, phones, radios, TV and much more to over 2,500,000 people.
In early 2018, Fenix joined forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy.
This has allowed Fenix to make significant commercial investments to accelerate the path to our mission, via new markets and innovative products.
Together, Fenix and ENGIE are making universal access to modern energy a reality.
Fenix is looking for a bright, highly motivated and disciplined Service Center Associate with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
You will be a liaison between Fenix and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;
keeping customer satisfaction at the core of every decision.
EXHIBIT A Scope of Duties
Duties : This is in non-exhaustive list, which will be subject to change from time to time
Provide excellent customer service to all Fenix Nigeria customers
Serve as a liaison between the customer and Fenix
Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources
Diagnose technical issues with the customer units and support in the swapping process
Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities
Supervise and monitor the collection and disbursement of sales unit inventory across PoS territory
Supervise and monitor the collection and disbursement of service unit inventory (including accessories) in the Service Center
Assist with product development through conducting field tests and surveys when required
Help collect data on Customer feedback and satisfaction
Provide regular reports on sales unit inventory, service unit inventory, and customer data handling and management
Always enter accurate and honest information into the Fenix data systems. Ensure data entry is high quality so that data can be used to better serve our customers
Escalate issues or questions to manager if you cannot resolve them
Make courtesy calls to Fenix customers as requested
Ensure all Fenix customers have a great end-to-end customer experience
Required Skills & Experience.
An OND / HND / Bachelors degree from a recognized institution
Excellent Written and Verbal Communication Skills
Microsoft Excel skills
Ability to interact with peers and mid level leaders internally
Fresh graduate highly desired
Proximity to Service Centre location is key
Highly Desired Skills
Ability to multitask, set priorities and manage time effectively
Ability to work in teams or independently
Critical thinking skills (ability to think outside the box)
Good problem solving skills (solutions oriented)
Good influencing and negotiation skills
Flexibility with ability to work under pressure to meet deadlines
Willingness and desire to learn new ideas