Card Operations Officer
Carbon Nigeria
Lagos, Nigeria
3d ago
source : Fuzu

Requirements :

  • BSc or HND in any discipline
  • Minimum of 2 years working experience in cards and mobile payments, fully integrated into all aspects of settlement and daily reconciliation process.
  • Previous experience in Dispute resolution
  • Must be articulate and possess the ability to communicate with patience and empathy
  • Familiar with the use of DMS, DRS, VISA online, Masterconnect, Fimi, Microsoft Excel, etc
  • Analytical and good communication skills
  • Behavioral Competencies for the Job :

  • P Passionate You are passionate about what you do. You know what you need to know about your job and are willing to work hard to go after it, even if it means making more than a few sacrifices along the way.
  • R Resourceful You have a track record of getting things done. You’re organized and responsive. You take ownership of every idea you touch and execute it to a fine level of detail.
  • You set targets and does whatever it takes to get the job done

  • I Intelligent Having the ability to learn things quickly or deal with new or difficult situations.
  • M Maverick You are a problem solver. You think out of the box and get outside the box solution.
  • E Executor- You get the work done. You are flexible and ready to get everything done effectively, quickly, and affordably with the resources at hand.
  • D Data-Driven- When making decisions, you don’t rely on your intuition alone. You collect data, you analyze it, and make decisions with clear justifications.
  • Key Responsibilities :

  • Analysis of customer dispute letters, logging of card disputes, review of affidavit of fraud, and other documents received from Card Members including Visa / MasterCard / Amex.
  • Review, analyze, and resolve chargeback disputes (ATM, POS & WEB) efficiently and accurately.
  • Process re-presentment for a successful transaction to avoid merchant position being debited.
  • Ensure proper reconciliation of merchant account in the case of purchase reversal.
  • Follow up with issuing bank or acquirer to ensure recovery of fund claim deflated to system acceptance or re-presentment processed with an invalid document.
  • Handle settlement complaints (Shortages and Non-settlement).
  • Reconcile all POS Accounts / WEB transactions against merchants. Settlement, Reconciliation, and Dispute Management.
  • Ensure daily settlement of transactions on Visa, Master Card, and Verve
  • Execute all card maintenance requests like expiration, pin number, address modification, and loss
  • Review of charges to ensure no income leakages
  • Provide Customer success support and resolve problems regarding card related issues
  • Follow-up on issues and Change Requests on cards.
  • Daily liaison with processors and issuing / acquiring banks
  • Good knowledge of settlements and reconciliation of card payments
  • Understanding of card billings
  • Liaise with processors and VISA on card related issues
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