Head of Operations at Health+Solve Limited
Health+Solve Limited
6d ago
source : BetaJob

Job Details

Job Title : Head of Operations

Job Summary

  • The role coordinates and provides leadership across two distinct functions : Sales & Marketing and Hospital Operations.
  • In the Sales capacity, the position is responsible for developing and driving strategic sales plans to achieve St. Helen Hospital’s financial targets through both self-directed efforts and by the effective co-ordination, motivation and mentoring of the Organization’s Sales Force.

  • The position is also responsible for all activities related to the leadership and management of the Hospital’s operations, Administrative, Finance and People Management functions are developed and implemented effectively.
  • Main Duties and Responsibilities

    Sales :

  • Create plans and strategies for increasing sales and achieving the Company’s financial milestones and targets
  • Develop sales processes to drive desired sales outcomes; identifying improvements where and when required to support the success of the Sales Function.
  • Identify areas and opportunities to increase revenue generation for St. Helen’s Hospital’s services to support achievement of business goals.
  • Work closely with the Chief Medical Director to define appropriate performance indicators and metrics required to track and ensure organizational success
  • Track and monitor various departments or operational functions overall input towards target achievement
  • Business Development : targeting high value organizations, managing key customer relationships and participating in the closing of strategic sales opportunities.
  • Develop and maintain in-house training materials related to sales initiatives including presentations, job aids, handouts and other resources
  • Provide and / or oversee the timely collation & submission of sales and marketing activity reports to the CMD, including leads generated and tracking reports. Marketing :
  • Setting up a proper pricing strategy for the Hospital & Medi-Care Centre’s services. Develop branding and communications plans, programs and budgets to increase awareness of St.
  • Helen Hospital’s service offerings and enhance the Organization’s image.

  • Responsible for initiating, coordinating and driving successful marketing projects e.g. promotions & public health awareness programmes.
  • Effectively manage external consultants, partners and vendors to deliver in-time services with emphasis on value for money.
  • Customer Satisfaction :

  • Initiate, develop and champion a corporate culture of excellence in customer service delivery and continuous improvement in service delivery across all departments and functions.
  • Promptly resolve, investigate and where necessary, escalate customer service issues promptly.
  • Provide appropriate coaching and support to Department personnel to ensure delightful service delivery.
  • People Management :

  • Provide day-to-day leadership and management to the Organization in ways that mirror the adopted mission and core values of the Organization;
  • oversee daily operations and the work of employees in those departments / units under the Operations Function.

  • Directing the day-to-day activities of Sales & Marketing and various Hospital Operation functions.
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