Job Title : Head of Operations
The role coordinates and provides leadership across two distinct functions : Sales & Marketing and Hospital Operations.
In the Sales capacity, the position is responsible for developing and driving strategic sales plans to achieve St. Helen Hospital’s financial targets through both self-directed efforts and by the effective co-ordination, motivation and mentoring of the Organization’s Sales Force.
The position is also responsible for all activities related to the leadership and management of the Hospital’s operations, Administrative, Finance and People Management functions are developed and implemented effectively.
Main Duties and Responsibilities
Create plans and strategies for increasing sales and achieving the Company’s financial milestones and targets
Develop sales processes to drive desired sales outcomes; identifying improvements where and when required to support the success of the Sales Function.
Identify areas and opportunities to increase revenue generation for St. Helen’s Hospital’s services to support achievement of business goals.
Work closely with the Chief Medical Director to define appropriate performance indicators and metrics required to track and ensure organizational success
Track and monitor various departments or operational functions overall input towards target achievement
Business Development : targeting high value organizations, managing key customer relationships and participating in the closing of strategic sales opportunities.
Develop and maintain in-house training materials related to sales initiatives including presentations, job aids, handouts and other resources
Provide and / or oversee the timely collation & submission of sales and marketing activity reports to the CMD, including leads generated and tracking reports. Marketing :
Setting up a proper pricing strategy for the Hospital & Medi-Care Centre’s services. Develop branding and communications plans, programs and budgets to increase awareness of St.
Helen Hospital’s service offerings and enhance the Organization’s image.
Responsible for initiating, coordinating and driving successful marketing projects e.g. promotions & public health awareness programmes.
Effectively manage external consultants, partners and vendors to deliver in-time services with emphasis on value for money.
Customer Satisfaction :
Initiate, develop and champion a corporate culture of excellence in customer service delivery and continuous improvement in service delivery across all departments and functions.
Promptly resolve, investigate and where necessary, escalate customer service issues promptly.
Provide appropriate coaching and support to Department personnel to ensure delightful service delivery.
People Management :
Provide day-to-day leadership and management to the Organization in ways that mirror the adopted mission and core values of the Organization;
oversee daily operations and the work of employees in those departments / units under the Operations Function.
Directing the day-to-day activities of Sales & Marketing and various Hospital Operation functions.