Customer Service Representative
Aspire Consulting
lagos, NG
5d ago
source : Mrjobsnaija

Aspire Consulting's job vacancy, Career and Recruitment

Job title : Customer Service Representative jobs in Lagos Job Location : Lagos Deadline : July 30, 2022

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  • RESPONSIBILITIES

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal / customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • REQUIREMENTS

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Degree Certifications.
  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Service Representative in Lagos
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