Customer Service (ICT Support) Officer
Enroyale Consulting
Abuja , Nigeria
4h ago
source : Fuzu

Job Summary

  • The candidate is responsible for application setup; resolution of all application functional issues raised by the users;
  • works closely with I.T support team to ensure update reports are available and must ensure that all users are supported and can effectively use the media app effectively.

    Qualifications

  • Bachelors Degree in any related area
  • 2 - 4 years work experience
  • Experience in customer service or contact center
  • Computer Science Graduate with customer service experience will be an advantage
  • Ability to discuss complicated technical information in simple terms
  • Problem solving skills and good analytical skills
  • Strong oral communication and interpersonal skills
  • Love of technology
  • Proper phone etiquette.
  • Keep record of users interactions, transactions, comments, and complaints
  • Maintain a positive, empathetic, and professional attitude toward users
  • Provide technical support to teams within the organisation, and to users
  • Assist with systems integrations
  • Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept updated
  • Identifying and resolving technical issues
  • Aid installation and configuration of users softwares
  • Delivering service and support to end-users via automated call distribution device software
  • Gathering and using customer details before evaluating and analysing the symptoms of the issue.
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