The Training manager will be responsible for overseeing the development and execution of brand standards, with a primary focus on providing training systems to employees at restaurant-level across all levels
Execute and create learning strategies and programs
Evaluate individual and organizational development needs
Implement various learning methods company-wide (e.g. coaching, job-shadowing, online training)
Design and deliver e-learning courses, workshops and other training
Assess the success of development plans and help employees make the most of learning opportunities
Help managers develop their team members through career patching
Track budgets and negotiate contracts
Hire and oversee training and L&D Specialists
Coordinate the Training Team-leads to obtain new product roll-out materials, new procedures, job aids, etc
Schedule and deliver new product roll-outs and procedures training to District Supervisors and store General Managers.
Track and monitor new product and procedure roll-out training completion and monitor results.
Provide remedial training as appropriate based on operational assessments or other identified needs.
Coach store General Managers to assess, address and resolve training issues as well as assist District Supervisors in developing their skills.
Work with the HR in the functional training of newly promoted / hired ARM’s and store General Managers training.
Review individual and organizational development needs.
Qualifications and Requirements
7-8 years supervisory experience required (Experience in Quick Service Restaurant will be of advantage)
Training experience in a multi-unit environment with a dispersed workforce
4+ years formal training experience required
Bachelor’s Degree preferred
Masters Degree is a Plus
Strong Knowledge of LMS is required
Outstanding interpersonal and communication skills required
Outstanding motivation skills and positive attitude required
Outstanding presentation skills required
Ability to schedule, coordinate, and monitor multiple activities ( multi-tasking ) required
Capability with MS Office applications (Word, Excel, Powerpoint) required
Presents and professional demeanor
Ability to :
Make decisions and exercise sound judgment.
Ability to work a flexible schedule based on business needs, which may include evenings, weekends and holidays
Demonstrated self-starter and problem solver with excellent interpersonal skills
Focused on attention to detail, taking initiative, and working in a positive environment
Able to work under pressure and tight deadlines and at the same time deliver time results and reports.
Team player and fast worker.