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NV-03The incumbent serves members and customers who require assistance with monetary and convenience transactions. He or she advises and assists members and customers in selecting and using automation solutions, and provides them with general information on Desjardins Group's service offer.
General Information on the Position
Caisse Desjardins du Lac des Deux-Montagnes is located in the Lower Laurentians and serves 11, 235 members. We boast business volume of $721 million, of which $342 million in loans to individuals and businesses.
Savings deposits total $379 million (on- and off-balance sheets). Our caisse has 29 employees at 2 service centre locations, and our market stands apart for its business development potential.
Carry out monetary and convenience transactions (e.g. deposits, withdrawals, Desjardins access cards, bill payments and bill management, account information and changes, personalized cheque orders, plans, direct deposits and withdrawals, certified cheques, drafts and money orders, automatic transfers, account statements).
Verify and record supporting documents required to carry out transactions. As needed, process round-the-clock and ATM deposit envelopes.
Advise and assist members in selecting and optimizing their use of various available tools, fostering autonomy and promoting automation (e.
g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, as well as additional channels such as the Student Service Centre and Desjardins Bank).
Listen to members' and customers' needs in order to ensure their full satisfaction and identify sales opportunities, and, when appropriate, refer them to individuals who can meet their needs.
Contribute to sales growth by taking part in various solicitation and referral activities.
Ensure that all activities are completed in a timely fashion and in accordance with prescribed quality standards.
Maintain the security of transactions and operations in accordance with current policies, practices and standards.
Other working conditions
Workplace : The work arrangement for the position is full-time on-site work #LI-Onsite
Temporary work : scheduled to end on June 1, 2023
Number of jobs available : 2
High school diplômas in a related field
A minimum of 2 years of relevant experience
Please note that other combinaisons of qualifications and relevant experience may be considered
For vacant positions available in Quebec, please note that knowledge of French is required
Knowledge of all counter and convenience products and services
Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks / channels and as well as those of competitors
Knowledge of integrating data into systems
Knowledge of security measures, legal framework and internal controls
Understanding of the philosophy and fundamentals of financial services cooperatives
Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
Knowledge of service standards
Independent speaker, intermediate knowledge of English
Desjardins Cross-sector skills
Action oriented, Customer Focus, Differences, Nimble learning
Key competencies for the job
Communicates effectively, Interpersonal Savvy