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Kloverharris Limited’s Career and Recruitment Offer
Job title : Showroom Manager
Job Location : Lagos
Deadline : May 31, 2021
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Location : Victoria Island, Lagos
Overview of Job
The ideal candidate will be responsible for creating the right ambiance and positioning of the products for the showroom based on brand strategy and will oversee creating a great customer experience and driving traffic to the showroom in line with the brand strategy.
Roles and Responsibilities
Maintains the overall look and feel of the showroom in line with the brand requirements.
In charge of visual merchandising and ensures that products are strategically positioned to reflect brand strategy
Handles all event briefs and ensures that projects are managed effectively.
Ensures that processes and procedures for events are strictly adhered to.
Coordinates with Sales and Brand Manager in planning and coordinating events in the showroom.
Conducts research on competitors to develop new and creative ways of driving traffic to the showroom.
Introduce quarterly creative strategies to drive traffic to the showroom.
Delivers excellent customer service and promotes a luxury brand experience.
Provide expert information on products to enhance relationships with customers and increase loyalty.
Delivers accurate product presentation to customers.
Ensures security personnel and other front line staff members are appropriately stationed to welcome customers into the showroom while creating a good customer experience
Takes all visitors on a tour of the showroom while trying to understand visitor’s needs.
Checks that the Chef and Sous Chef are always at their stations.
Identify potential customers and invite them for demonstration sessions class.
Captures customer data for all walk-ins and manages client database.
Sends follow-up email to the customer within 24 hours of visit.
Identifies, analyses, and resolves customer complaints and issues.
Sends out emails and newsletters regarding the brand’s products and events to customers on the database.
B.Sc Degree holder in any field from a reputable University
2-5 years proven experience in a similar role
Proven experience as an interior design architect.
Sales and Supervision experience is a requirement for this position.
Microsoft Office proficiency
Ability to design and create spaces that are engaging and welcoming.
Presentation and communication skills
Entrepreneurial and commercial thinking
Applying expertise and technology.