Position : Operations Analyst ECA & Africa (They / She / He)
ABOUT GLOVO :
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa, and Western Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
At Glovo, you’ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.
We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives all while having fun!
We believe that diversity adds incredible value to our teams, our products, and our culture. We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.
It's because of this that we are committed to providing equal opportunities to talent from all backgrounds.
In your application, please feel free to note which pronouns you use (For example : she / her / hers, he / him / his, they / them / theirs, etc).
YOUR WORK-LIFE OPPORTUNITY :
Join us as an Operations Analyst and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.
The couriers, Glovers for us, are the key player in Glovo’s marketplace. We are looking for an analyst who will find the balance between creativity and data-driven objectivity in such a way that they carry out projects that seem impossible until they come true.
You will be in charge of the quality of couriers, from the moment they register on the acquisition page till they churn, always pushing for high quality standards while reducing fraud to ensure we have smooth operations.
BE A PART OF A TEAM WHERE YOU WILL :
Provide analytical support to the regional ECA & AFRICA team and local teams throughout deeper understanding of Glovo's operations model
Perform analysis to come up with insights to help improve KPIs in all the cities around the region
Propose, track and consolidate new ideas to improve the operations by being obsessed with Glovo's KPIs
Own and co create the courier quality funnel and optimisation of it
Help to decrease courier fraud across the region
Build tools and processes, to carry out automated actions and monitoring on couriers
Own dashboards and build new tools to improve the visibility of metrics in the department
Develop analytical frameworks and models for the area and be able to instruct and communicate for all the department
Understand and deep-dive into the data to understand the reasons and the levels we can act upon to improve KPIs (and be accountable for them)
Evaluate strategic opportunities, performing a broad range of quantitative analyses and A / B tests
Contribute towards the continuous improvement of the Glover lifecycle through out-of-the-box thinking
Understand local and regional needs, and put yourself in the skin of the Glover - understand who they are
Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
Required profile for job ad : Operations Analyst ECA & Africa (They / She / He)
YOU HAVE :
Bachelor in Engineering, Maths or any technological domain
Passionate about analytics : you enjoy deep diving into problems to find the root cause
Problem-solving skills : no problem is too small or too big
Knowledge in SQL
Some experience in Python and JavaScripts is a plus
Knowledge of visualization tools like Tableau, Looker & Qlikview
Exceptional verbal and written communication skills (English is a must)
Proactive, organized, and obsessed with details
An empathetic, inclusive and curious attitude
We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!
EXPERIENCE OUR GLOVO LIFE BENEFITS :
Enticing equity plan (if applicable)
Top-notch private health insurance
Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!
Discounted gym memberships
Flexible time off (take the time you need) and hybrid working model (own your time)
Enhanced parental leave including nursery support!
Online therapy and wellbeing benefit
External learning budget
WHAT YOU’LL FIND WHEN WORKING AT GLOVO :
Gas : Driven to deliver quality results quickly
Job criteria for job ad : Operations Analyst ECA & Africa (They / She / He)
