Senior Specialist, Omni-channel Service Delivery
Access Bank Plc
Lagos, Nigeria
1d ago
source : NGRJobs

Title : Senior Specialist, Omni-channel Service Delivery Location : Lagos Access Bank Plc

Roles

  • Ensure the provisioning and monitoring of hardware / platforms required to support transaction processing via the Omni-channel stack (Mobile, Internet, ATM, ESB, BankWorld, Channel Manager, etc.)
  • Work on other tasks as assigned by the Channel Delivery Services Manager
  • Functions and Responsibilities

  • Take the lead in migration of customer data from several source systems into the Omni-channel stack
  • Take the lead in deployments of hot-fixes, patches and updates to the Omni-channel stack
  • Perform capacity planning and management to ensure adequate provision of hardware resources
  • Co-ordinate problem management activities and perform root cause analysis for hardware related failures
  • Develop and execute infrastructure availability metrics to drive uptime targets
  • Deploy resources effectively to ensure stability in line with expectations system reliability targets
  • Co-ordinate seamless failover between active and alternative systems provisioned in line with high availability objectives
  • Take the lead in migration of customer data from several source systems into the Omni-channel stack
  • Take the lead in deployments of hot-fixes, patches and updates to the Omni-channel stack
  • Perform capacity planning and management to ensure adequate provision of hardware resources
  • Co-ordinate problem management activities and perform root cause analysis for hardware related failures
  • Develop and execute infrastructure availability metrics to drive uptime targets
  • Deploy resources effectively to ensure stability in line with expectations system reliability targets
  • Co-ordinate seamless failover between active and alternative systems provisioned in line with high availability objectives
  • Education :

  • Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related quantitative discipline
  • Experience :

  • Minimum of 5 years’ experience in any of the following IT disciplines : application development, systems integration & middleware, database management, and server administration
  • Certification(s) :

  • IT certifications and other professional qualifications will be an added advantage
  • Skills / Competence :

  • Knowledge of Scrum / Agile or Kanban software development processes
  • Proficient in back-end and front-end development
  • Understanding of front-end technologies and platforms. Understanding in at least one of the following is required : JavaScript, HTML5, and CSS3
  • Knowledge of platforms and tools, such as ASP.NET MVC 5, C#, sequel serve database, Visual Studio, and Microsoft Azure
  • Knowledge of source code control tools
  • Experience with big data technologies, such as Hadoop, Hive, and Pig, Cloudera, or large data warehousing initiatives
  • Experience with systems deployed on Unix / Linux / Solaris environments
  • Experience in developing applications in Windows based application
  • Able to build a sense of trust and rapport that enables the team to fulfil requests within the desired SLA.
  • Provide overall team guidance and fix all escalations
  • Ability to work in a fast paced, collaborative environment
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