Customer Support at Byteworks
Abuja, Capital Federal, ng
6d ago
source : Ecadoo

Details Responsibilities Responsible for reproducing confirming product defects and reporting such defects to Technical and Product Management Team for future consideration Responsible for escalating technical issues Product Management Team Maintain the support log and make this available to the Client and or Technology Provider as requested Ensure that all actions and discussions pertaining to software issues escalated and are completely documented in the organization rsquo s Support Portal Ensure that all stakeholders are informed of all product enhancements latest releases by working closely with the Product teams and sharing that information with all stakeholders Ensure customer and partner inquiries are responded to within established timeframes and customer care and support service levels are achieved Collate new requirements and communicate them to the Customer Account Executive Attend Client support meetings when required Review and create technical documentation QualificationsMinimum of 2 1 in computer science or related fieldRequired skills Proficiency in spreadsheets and word processing Typing speed of at least 40wpm Negotiation Communication and organization Customer Relationship Management

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