Male Customer Service Officer at Fadac Resources
Fadac Resources
Lagos, Lagos, ng
2d ago
source : Ecadoo

Responsibilities Manage office supplies stock and place orders Prepare regular reports on expenses and office budgets Maintain and update company databases Deal directly with customers either by telephone electronically or face to face Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information Perform customer verifications Set up new customer accounts Process orders forms applications and requests Organize workflow to meet customer timeframes Direct requests and unresolved issues to the designated resource Manage customers accounts Keep records of customer interactions and transactions Record details of inquiries comments and complaints Record details of actions taken Prepare and distribute customer activity reports Maintain customer databases Manage company rsquo s social Media Accounts Communicate and coordinate with internal departments Follow up on customer interactions Provide feedback on the efficiency of the customer service process Requirements Must be a Male applicant Minimum of OND in Mass Communication or any related field 1 3 years proven work experience as an Customer service Officer or in similar role Close proximity to the Island It requires six working days Knowledge of administrative customer service principles and practices Knowledge of relevant computer applications Interpersonal skills Communication skills verbal and written Listening skills Social media skills Problem analysis and problem solving Attention to details and accuracy Data collection and ordering Customer service orientation Adaptability Initiative Stress tolerance

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