This role is responsible for the management of Phase3 Telecom’s IP / MPLS network infrastructure, resources, processes and people within the Broadband Solutions team.
S / he will be the custodian of all routers, switches, servers and other devices used in providing broadband internet, VPN, Voice and other data services on Phase3’s IP network.
S / he will lead in the designing and planning for maximum uptime including the DNS servers, email and IT infrastructure.
The head of BBS will maintain Phase3’s IP addressing resources including the membership with AFRINIC and other internet-peering partners;
S / he will also provide level-3 support for all incidents towards timely resolution, leading the team in the daily monitoring and handling of service escalations.
He will work with relevant units in the business to ensure customer satisfaction matches and enhances the service brand.
Educational Qualification :
First Degree in Engineering or its related fields e.g. Electrical, Telecoms, Computer Science
Professional certification from an accredited professional body; CCNP / HCIP or the equivalent is crucial
Masters degree in a related field and or an MBA is an advantage.
Work Experience :
Minimum of 8 years experience, 6 years in the telecoms sector, with 4 years at senior management level of large, multi-function and multi-funded organizations.
Strong experience managing large networks with multiple vendors, diverse equipment and scenarios.
Experience in data communication network projects.
Experience in leading, mentoring and generating results from diverse and multi-skilled teams.
Experience in managing pre-sales engagement in a fast-paced environment will be an added advantage; customer-facing role, capturing requirements and providing solutions to customers and prospects.
Server deployment and management
Level 2 & 3 service support
Knowledge of and experience in deploying : IP / TCP solutionsRouting protocols BGP, EIGRP, OSPF, IS-ISFiber Optics, Microwave communicationLAN Switching and management VLAN, STP, access listsWAN MPLS / VPN, VPLS, MP-BGP, LDP, L2TPDNS, DHCP solutionsRobust Wi-Fi requirements.
Technical Competence :
Experience in handling Cisco iOS and Huawei VRP
Network design, planning, administration and maintenance
Network troubleshooting and resolution of IP / MPLS / WAN / LAN connectivity issues
Troubleshooting of connectivity on entire the network (BGP, OSPF, EIGRP)
IP equipment deployment and management
Strong experience in the installation, maintenance, configuring and troubleshooting of IP equipment such as Huawei and Cisco core routers & switches;
Management and monitoring of all network elements using monitoring platforms
Prompt diagnostic and repair of faulty network equipment in different remote POPs locations by liaising with the field engineers.
Management of IPv4 / IPv6 resources and bandwidth allocation for optimal performance
Knowledge transfer to other Team Members :
Masterful deployment of LAN, MAN solutions; CPEs; router, switches, access points and controllers
IP traffic engineering & QoS
Active Directory and Microsoft Exchange
Cloud services and platforms especially Azure and Google Services.
Key Skills and Attributes :
Excellent leadership skills
Strong team player
Mature, credible and able to maintain a high level of confidentiality as regards all aspects of Company related business
Result- oriented, self-driven with a clear focus on provision of excellent services
Ability to embrace and drive change with the skills to generate team ownership.
Excellent communications skills, both written and oral, including management report writing skills
Strong influencing and negotiating skill
Reliable, tolerant and an emphatic communicator
Excellent presentation skills and able to organize meetings
Customer service mindset
Integrity and honesty
Futuristic and conversant with emerging global technologies.