Job Title : Cinema Operation Manager
The Operation Manager will responsible and accountable for maximizing revenue and optimizing profit, ensuring that targets are achieved or exceeded
He will deliver excellent Guest Service through highly trained and engaged Cinema Teams
Understand and directly supervise operational performance at peak trading times
In response to cinema challenges and change the Cinemas operations will be key to creating and maintaining a performance-based culture, recognizing and demonstrating initiative, achievement and entrepreneurial behavior.
Work with HOO to develop and implement the cinema and amusement park business plan, involving the cinema team, taking into account local, regional and national factors
Maximise PROFIT within the cinema and amusement park
Communicate to cinema team in a positive, professional manner all company initiatives to ensure employee engagement and successful implementation
Pro-actively manage operational costs on a day to day basis through effective management of team and resource utilisation
Maximise attendance through effective local marketing activities
Continually monitor competitors and identify opportunities to maximise ATP (Average Ticket Price performance
Drive retail profitability by maximising RPH (Revenue Per Head), minimising shrinkage and wastage
Monitor and continually improve the quality of the service delivered to the cinemas Guests
Maintain the safety of Guests and employees by complying with company standards, Health, Safety and Environment legislation and meeting all other statutory requirements
Champion, implement and sustain company initiatives, operations standards, company policies and procedures, ensuring that these are communicated effectively to all employees within the cinema
Review management information / reports and seek opportunities for preventing loss, and to ensure the security of cash and company assets.
To ensure a secure environment for Guests and employees at all times
To identify capital expenditure opportunities to enhance cinema profitability and maintain operational service standards
To ensure the highest standards of maintenance and cleanliness at all times.
Maximise performance of all employees by leading, developing teamwork and through effective performance management
To optimise resources by developing a comprehensive manpower and succession plan for the cinema
Ability to summarise information and present with clear goals
Planning ahead and vision for the future to maximise performance
Liaise with Commercial Department on all cinema activities in relationship with local media groups such radio stations, TV, Nollywood, film distributors, cinema competitors to allow speedy growth for the company
Produce and review SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis to be competitive and capitalise market share % against other competitors
Review SWOT analysis and suggest ways to capitalise growth and maintain company image for guests.
Manage with integrity of providing and maintaining exceptional guest service at all times in line with quality products choices expected by our guests.
Review guests’ food product choice and suggest better choice of products for the guest to receive enjoyable experience to guarantee return visit for majority of guests.
On weekly basis produce and ensure film time schedules are in line with peak times and constantly review annual calendar to capitalise extra revenue for schools, universities and public holidays
Produce quarterly customer survey to understand behaviour and trends of all guests and produce analysis to identify guests service success and needs to maximise cinemas performance and profit
Regular review stock levels to ensure there are no shortage of providing quality food and drinks for the guests
Create Business Plan with set goals to achieve budget for all Key Performance Indicators (KPI)’
Seek advice and learn ways of company growth
Receive and attend all training set by company
Attend meetings set by company and suggest ways to improve current and future financial results
Improve management team motivation and ensure the positive attitude is maintain all the time
Identify employees training needs and prepare training schedule for all necessary training
Keep receiving advice of employees matters before issues escalate to damage company image
Receive advise form HR on how to get better knowledge of training for all employees
Review HR training plan and implement training accordingly
Train all managers when directed by HR
Actively pursue ongoing personal and professional development self and operation’s staff.
Carry out other duties which may be required to ensure the Cinemas maintains its effectiveness
Perform any other duties as assigned by your Line Manager.
Required Experience / Qualifications
University Degree with at least 4 years experience within the retail and entertainment industry of which 2years in the Cinema industry and a full range of skills in training needs analysis, design of effective development interventions, coaching staff development, and monitoring the effectiveness.
Minimum of 4 years work experience in Cinema Operations.
2+ years experience in managing or providing strategic support to cross-sector partnerships or other strategic external relationships
2 years’ experience in cross-cultural / international service preferred
Proven experience in operations management ability to understand and improve business processes
Proven experience in managing budgets
Excellent organisational and leadership skills including organizational capacity building
Demonstrated success in undertaking and / or leading teams in primary research and analysis
Computer literacy (MS Office suite Word, Excel, Power Point, etc)
Strong facilitation, presentation, and training skills; able to effectively communicate concepts and actions in a clear and persuasive manner
Excellent communication skills, both written and verbal across a range of cultures and organizational levels
Effective in motivating, supporting / nurturing, and development team members / and direct reports; and leads by example exhibiting integrity, humility and transparency
Values diversity and people capacity building
Clear, conceptual thinker who can convert concepts and ideas into operational terms.