Location : Ikoyi, Lagos
Employment Type : Full-time
The HR Tech support monitor and maintain the computer systems and networks of an organization.
Will be in charge of installing and configuring computer systems, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.
Duties and Responsibilities
Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Replace system parts as required
Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new applications
Set up new users' accounts and profiles and deal with password issues
Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Prioritize and manage many open cases at one time
Rapidly establish a good working relationship with customers and other professionals, such as software developers
Test and evaluate new technology
Prepares documents and composes correspondence, as required, on specific policy and procedural issues.
Provides assistance and coordination in the development and maintenance of specialized human resources data bases, enterprise resource planning systems computer software systems, and manual filing systems.
Perform IT related duties : Installing and configuring computer systems
Diagnosing and solving hardware / software faults
Logging customer / employee queries
Performs miscellaneous job-related duties as assigned.
Minimum Job Requirements
B.Sc from related field i.e Computer Science; at least 2 years of experience directly related to the duties and responsibilities specified.
Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience
HR experience will be an added advantage
Knowledge, Skills and Abilities Required :
Ability to gather data, compile information, and prepare reports.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Knowledge of and skill in developing human resources processes, procedures, and documentation, as applicable to a public institution.
Ability to make evaluative judgments.
Ability to analyze and develop creative solutions to complex human resources issues.
Knowledge of enterprise resource planning systems.