Project Supervisor At TTC Mobile Abuja, Lagos, Rivers
TTC Mobile
3d ago
source : BetaJob

Job Details

Locations : Abuja, Lagos, Rivers

Department : Infrastructure & Field Operations

Function : Deployment Job Grade : Outsourced

Reporting to : Head, Deployment

Travel Frequency : Yes Date : 2019

Purpose of the Job (Brief)

  • The Outside Plant (OSP) Supervisor oversees maintenance of fiber optic & civil work activities on the outside plant network.
  • The OSP Supervisor will be involved in the day- to- day maintenance and

  • management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.
  • The role is expected to involve a significant

  • element of on-site attendance.
  • Deliverables (Maximum 5-6 key responsibilities)
  • Expected Key Results (Detailed KPIs)

    Key Activities :

    Corporate &Retail / FOS Incident Management. :

  • Corporate Customers : Restore service failures within 3 hours of its occurrence- Implementation and
  • integration of new projects and ensure all open incident tickets are closed within this time-frame.
  • Retail Customers : Restore service failures within 12 hours of its occurrence.
  • Incident Management Communication : Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
  • Preventive Maintenance Proactively identify, plan and execute preventive maintenance action on the fibre network.
  • Provide operational data for FTTH Network Monitoring and analysis work that feeds into the improvement of fibre break-fix MTTR.
  • Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region / sub-region managed for the O &M Unit.
  • Report Management :

  • Ensure weekly support status reports are done and submitted timely for review.
  • FOS Activation :

  • Activate FOS Customer requests within 3 days of sign up.
  • Sign-off the Customer Feedback Form, prepare and submit post-activation report.
  • Demonstrate (Key competencies)

    Educational Qualifications & Functional Skills :

  • Academic : University Degree in Telecoms, Engineering or Applied Sciences.
  • Functional Skills :

  • Proven track records of maintenance and management of metro and / or long distance fibre optic infrastructure.
  • Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
  • FTTx and / or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and
  • Light Source / Power Meters (LSPM), identifying fibre cores with VFLs.
  • Capable of understanding fibre network architectures, designs & splice plans.
  • An inherent culture of documenting concise and accurate As-Is status of network elements and splice configuration, in a consistent manner.
  • Familiarity with the requirements of Health & Safety legislation in Nigeria.
  • Experience in civil works supervision & quality control.
  • Experience in processing ROW License with Local Authorities / State Regulatory Agencies.
  • User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
  • User experience for Visio / AutoCAD / GIS tools is desired.
  • Excellent communication skills.
  • Ability to solve complex problems in the shortest available time using honed analytical skills.
  • Good interpersonal skills with customers, vendors, team members and local community.
  • Work Experience :

  • At least 2 years in telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
  • Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.
  • Other Requirements :

  • Customer Focus
  • Tech savvy
  • Bias for Action
  • Result Oriented
  • Highly innovative
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
  • Dimensions :

  • Financial Dimensions :
  • Budget :
  • PO Approval :
  • Other Dimensions :

  • No. of vendors : NIL
  • No. of direct reports :
  • Impact of position

    Impact on customers (Please select one of the options below) :

  • Type of customers Mainly Internal Mainly External Internal & External
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