Linux Support Engineer, EMEA
Lagos, Nigeria
2d ago
source : Fuzu

Job Description

  • This role is an opportunity for a technologist with a passion for Linux and Customer Success to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products.
  • If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
  • What is a Linux Support Engineer?

  • We solve challenging technical problems. From not-seen-before kernel crashes to configuration issues to root cause analysis, we provide an expert level of support and satisfaction to our customers.
  • We are rapidly expanding and are looking for talented problem solvers with a passion for working on the next generation of Ubuntu solutions for our customers.
  • Requirements

  • Excellent verbal and written communication skills in English.
  • Bachelor's Degree, ideally within STEM related disciplines.
  • Ability to pass a background check
  • Minimum of 4 years experience supporting Linux systems including experience in :
  • Virtualisation - especially with KVM or OpenStack.
  • Containers - especially with Docker, LXD / LXC, or Kubernetes.
  • Storage - especially with Ceph, Swift, XFS, ZFS, btrfs.
  • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
  • Linux integration with other environments (authentication / directory services, network file systems, etc.)
  • Cloud computing (provisioning, monitoring, orchestration, etc.)
  • Troubleshooting experience :
  • Basic reading of stack traces to be able to search for duplicates, escalate to correct team.
  • Understand OS and Application level bugs and advise on next steps
  • Programming fundamentals in any language.
  • Customer support experience :
  • Know how to adapt your speech depending on your audience.
  • Communicate clearly : setting the right expectations, providing timely status updates, and clearly explaining necessary steps.
  • Not getting too attached to a technical problem to not be able to let go or see the bigger picture.
  • Benefits

  • Work from home - take back those commuting hours and save those vehicle / transit costs!
  • Get paid to help improve open source software.
  • Possibility of international travel, up to 4 weeks a year.
  • Daytime working hours - keep that work / life balance.
  • Swap days add schedule flexibility when needed.
  • Time off for conferences.
  • Talent development program.
  • Initial mentoring program to bring up to speed on needed technologies.
  • Additional mentoring opportunities with some of the best in Linux, OpenStack, and more.
  • Study time and expenses for obtaining relevant certifications.
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