Front Desk Manager (Hotels)
Edge Recruiter Nigeria Ltd.
Lagos
6d ago

Our client provides market leading hotel management services through high value property design, innovative revenue generation tactics, aggressive revenue management strategies and keen operational oversight, providing an exceptional customer experience and delivering increased asset value to our partners.

With a chain of boutique hotels, restaurants and spas, they are ever expanding and look to engage the services of an experienced FRONT DESK MANAGER with a Boutique Hotel background to oversee the affairs of the hospitality chain.

JOB PROFILE

The basic function is to directly supervise all Front Office services personnel across board to ensure best practices and smooth operation of the Front Office.

The Front Desk Manager should be an embodiment of what boutique hotels stand for.

KEY RESPONSIBILITIES

  • Perform the function of a link between the management and the front office personnel.
  • Advise the management on, and participate in the process of hiring, training, and disciplining all front desk, reservation and other guest services staff members to maintain the desired standards of the hotel.
  • Plan the present and future need of resources to carry out the functions of the department.
  • Ensure the proper image of the hotel is being maintained by all the team members with respect to grooming and uniform standards.
  • Prepare all necessary forecasts; work closely with reservation, front office, housekeeping and sales to maximize occupancy rate, and revenue, and keep all departments notified of any fluctuations in business levels, special guests, groups, etc.
  • Maintain good communication with other departments to ensure maximum cooperation, productivity and guest satisfaction.
  • Develop relationships with guests and clients by providing maximum personalized guest service.
  • Attend regular department heads’ meetings and contribute ideas about hotel operations in general.
  • Manage inventories and keep abreast with the new trends and ideas in the hospitality industry.
  • Liaise with the management to assist the staff with any concerns they have regarding their welfare.
  • Respond promptly and take a supervisory role in any hotel emergency or safety situation and convey the required emergency procedures to all concerned.
  • Preform any other function required by the Management
  • KEY REQUIREMENTS

  • 5 years Proven work experience as Front Desk Manager in a 3 to 5 star boutique hotel in Nigeria.
  • Hospitality software savvy.
  • Meticulous attention to detail.
  • Problem solving skills.
  • Excellent Communication and people skills.
  • Good Organizational and multi-tasking abilities.
  • Proficiency in English (Both Written and Oral).
  • Only suitable candidates will be contacted.

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