Customer Service Team Member/ Cashier
Filmhouse Cinemas Limited
4d ago
source : myJobmag
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  • Filmhouse Cinemas Limited is a dynamic film exhibition company. Our expertise are in the areas of; Cinema operation : we Manage sites;
  • Own sites, Consultancy for cinema development : Design; Fit-out; Cinema project management, Film Distribution : Rights Aquisition;
  • Booking into cinemas; content development.

    P urpose of Role

    As a Filmhouse Cinema Manager you’ll ensure the best possible Experience to each and every guest.You’ll be in charge of making sure the Cinema runs smoothly so that every single guest enjoys their show, managing the cinema team and maintaining an environment that provides superior Guest Experience.

    The post holder Will

    Ensure successful daily Cinema operations by executing the following essentials :

    Providing service that is friendly, helpful and efficientMaintaining facilities that are clean, safe and in good repairProviding an experience that is comfortable, exclusive and picture-

    perfectServing fresh, appetizing and properly prepared food and drinks

    Encourage the team to maximize their personal growth and development by :

    Guaranteeing the cinema team meet and exceed guest-service standardsEnsuring proper staffing in each area of the cinemaPerforming daily opening and closing operational duties, with an eye for detailTake responsibility for an individual cinema department, as assigned by cinema General ManageProven performance management skills.

    Actively helps others to improve their performance and clarifies expectations of employees’ performance and provides constructive feedback and advice

    Assisting the Cinema General Manager to maximize revenue and meet financial targets :

    Driving daily retail profitability by maximizing RPH and minimizing Shrinkage & DamagesPro-actively manage operational costs on a day-

    to-day basis, through effective management of controllable costsTo manage and operate security systems and procedures to prevent loss and to ensure the security of cinema assetsReviewing financial numbers on a regular basis and make operational adjustments, as necessaryAdaptability, able to modify style in order to reach goals and to maintain effectiveness within changing environments


    Cinema managers will have demonstrable experience of working in a customer facing role, managing and coordinating a team of staff.

    Whilst there are minimal budgetary responsibilities, the post holders will have cash management responsibilities and will also be a key-holder.

    Roles and Structure

    As a team member, you will work both alone and together within a team to enhance the cinema experience of all Filmhouse guests.

    The team member role is fast paced and challenging, providing occupants with the opportunity to obtain a range of skills and experience in an exciting and ever growing organisation.

    In contributing to the smooth running of the cinema, staff duties include but are not limited to; Ticket sales,Cleaning screens, toilets, and environment.

    liaising with guests,Food and drink preparation for example popcorn, hotdogs, coffees, soft drinks and alcoholic beverages.

    Providing support to supervisors and members of the management team as required.

    Skills, Interests and Qualities

    To become a cinema-theatre attendant, you should have : A polite, friendly, helpful and approachable mannerGood communication skillsThe ability to keep calm in an emergencyMaths skills, with the ability to handle money and work out changeGood team working skills.

    Method of Application

    Use the email(s) below to apply.

    Cinema Team Leader / Duty Manager - jsubi Customer Service Team Member / Cashier - reception

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