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Lumos offers clean and affordable solar power to a market of 1.3 billion potential customers who live off the electricity , cellphones, fans, computers, TVs and other small electronic devices (all at once, every day).
By offering Solar Power as a Service, Lumos offers homes and small businesses a simple and affordable way to pay for electricity in small installments using their mobile phones
Description : JOB PURPOSE
As businesses are increasingly reliant on technology, the role of an IT officer is crucial to business continuity and success.
The IT officer will be implement IT solutions that will enable the company to grow and perform more efficiently. Part of this will include maximising resources and projects through design, development to completion.
The position holder will be responsible for maintaining Business Support systems like CRM, Billing systems, Service Delivery Platform, Contact Centre Technology etc.
and might also be required to work in an outsourced environment with deliveries through Strategic PartnersS / he will be expected to provide solutions to complex IT issues and be able to act both independently or closely with the IT Manager on-
site.The key deliverable for this role is ensuring that projects are completed on time and budget, providing seamless service and ensure optimisation of systems.
Routine maintenance on all systems (internet and telephony) on a regularly scheduled basisUpgrades as required to ensure smooth workflowTroubleshooting as dictated by priority needsProvide advice on best practices and quick fixesProvide feedback and suggestions on project designTimely completion of assigned tasks according to project schedulesRegular reporting and escalation of potential issues to the IT ManagerUnderstand budget cycle and ordering processFurnish IT solutions (internet, telephony, hardware and software) in accordance with company budget, timeframe, policies, protocols and proceduresProvide regular and timely feedback, escalating problems and proffering solutions
Familiarity with PBX, IP telephony, call centre managementExcellent PC hardware hands-on experience Ability to perform hands-
on tasks (wiring etc..)Familiarity with common windows operating systems (7,8,10, 2012)Familiarity with common Linux operating systems (Ubuntu, Debian, Redhat)Hands-
on experience with MS Active directory, client and server sidesHands-on experience with Cisco routers and switchesFamiliarity with online helpdesk systems Familiarity with project management systems Excellent knowledge and experience with Google Apps, including account administration, directory sync services and advanced troubleshootingThree or more years IT experience
Method of Application
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