Controller - Rooms
Marriott International, Inc.
Lagos
7d ago
source : myJobmag
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    Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014.

    Its heritage can be traced to a root beer stand opened in Washington, , in 1927 by J. Willard and Alice S. Marriott.

    Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics.

    The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

    Job Number : 18001WUZ

    Job Category : Rooms and Guest Services

    Schedule : Full-time

    Position Type : Non-Management / Hourly

    Job Summary

    Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packetsOrganize and coordinate check-

  • in / pre-registration procedures for arriving groupsReview / Track / Accommodate requests for room / check-out changes when possible;
  • communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms dailyEnsure rates match market codes and document exceptions.

    Verify and adjust billing for guests. File guest paperwork or documentationSet up / process all guest check-ins / check-

    outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms.

    Run daily reportsFollow up with guests to ensure their requests or problems have been met to their satisfactionReceive, record, and relay messages accurately, completely, and legibly.

  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;
  • protect company assetsWelcome and acknowledge all guests according to company standards; anticipate and address guests' service needs;
  • assist individuals with disabilities; thank guests with genuine appreciationSpeak with others using clear and professional language;
  • prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments.

    Serve as a departmental role modelDevelop and maintain positive working relationships with others; support team to reach common goalsComply with quality assurance standards.

    Stand, sit, or walk for an extended period of timeEnter and locate information using computers and / or POS systemsMove, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested by Supervisors

    Job Number : 18001WZL

    Job Category : Finance and Accounting

    Schedule : Full-time

    Position Type : Non-Management / Hourly

    Job Summary / Detailed Description

    Follow up with guest regarding satisfaction with guest-related issues.Assist and check turnovers, figures, postings, billing and documents for accuracy.

    Set-up proper billing accounts (, room / tax / incidentals, tax exempt, direct / special billing, and group bookings) according to accounting policies.

    Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures.Record, store, access, and / or analyze computerized group rooming and financial information.

    Classify, code, and summarize numerical and financial data to compile and keep group rooming and financial records, using journals, ledgers, and / or computers.

    Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.Complete reports as specified.

    Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved.

    Ensure compliance with standard and local operating procedures (SOP's and LSOP's).Work closely with various departments and outside entities to achieve successful groups from pre-

    arrival through final bill.Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process.

  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.Follow all company policies and procedures;
  • ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.Anticipate and address guests' service needs.

    Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

    Develop and maintain positive working relationships with others.Ensure adherence to quality expectations and standards.Stand, sit, or walk for an extended period of time.

    Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

    Method of Application

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