Amadeus is shaping the future of travel, and we want you to help.
As a technology leader we are always innovating to solve some of the challenges facing the travel industry. We let you take the lead when it comes to your progression, with a wide range of new and exciting projects you can be a part of.
We are highly committed to promote a corporate culture that values differences and welcomes people from any background. We reject categorically and wholeheartedly any discrimination on the grounds of gender, race, ethnic group, sexual orientation, age, disability or belief.
Equality, diversity and environmental sustainability are key to our culture.
The travel and technology industries are evolving by the minute and the future is more exciting than ever. Join us, and be a part of it.
Porpose of the role
Manage the unit (called Service Reliability Engineering) which has end-to-end responsibility for a portfolio of the companys core and mission critical services.
The unit focuses on the operational devops support of the applications and infrastructure used to deliver mission critical services in scope on premise or off premise.
It acts as the technical expert and supports key IT processes like incident, problem, change and release managment , capacity management as well as service design.
The Service Reliability Unit owns and is directly accountable for the availability of the services expected by Amadeus's customers.
That includes the respect of the committed SLAs. For this, a large variety of skills (application management, Database Administrators, System Adminitrators, etc.
Description Contribution Level Performance indicator Act as a single point of contact for the R&D teams in regards to the planning and the execution of projects or day to day activities for their services.
In particular, define the Operational and non-functional requirements and ensure that the R&D deliveries respect them. Work in a devops manner to ensure a smooth , stable and agile delivery of new and existing services.
Leading AQMMs (Amadeus Quarterly Management Meetings) with counterparts in R&D. This is interacting with R&D directors VPs .
Participate to Tech com and drive Transversal application activities across sveral R&D units Ensure that the right technical expertise is available in the unit to support and provide consultancy to the new or exisiting services.
That implies to build and maintain the related knowledge base. Leading Availability of the skills necessary to support 24x7 the services in scope Drive the execution of the change and release management process.
That entails, evaluation, classification, planning, building, testing, execution and validation of the changes or releases.
Lead the problem management discipline and ensure capacity needs are fulfilled Leading Changes and releases implementation success rate.
No recurring incidents , cost effective capacity uses Drive the definition of the automation requirements and supervise their implementation to industrialize the core processes with the view to optimize the production costs of the services in scope, deliver high agility and stability rates.
Leading Level of automation which must be reflected in the constant decrease of our unit costs and support growth. Provide transformational leadership to drive capability in the organisation.
Leading Meet and exceed business demands and stability KPIs Support incident recovery especially in diagnosis and service restoration in a 24x7 set up.
Maintain and exceed customer's stability expectations and SLAs. Drive institutionalised stability initiatives. Leading Number of Incident and associated MTTR. SSI index.
Job Holder Profile :
Education IT University Degree / Diploma (M.S. in Computer Science, Computer Engineering, or equivalent) Relevant work experience
Minimum 10 years experience in managing a large multi disciplinery team
Skills Computing Very broad and sound knowledge of all aspects of the IT technologies (HW, SW, Communications) Languages Fluent written and spoken English
Amadeus does not accept agency resumes. Amadeus is not responsible for any fees related to unsolicited resumes.
At Amadeus, we welcome a diverse and inclusive environment based on equality of opportunity, fairness, respect, and dignity for all our employees.
We firmly believe that differences based on gender, race, culture, ethnicity, sexual orientation, and disabilities are strong assets in today’s complex, global, and interconnected world.