Product Manager, Self Service
Stanbic IBTC
Lagos
2d ago
source : myJobmag
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    Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

    Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions.

    Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture.

    To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

    Job ID : 33172

    Location : Lagos Mainland, Lagos

    Job Purpose

    To drive the Acquiring Strategy of the Bank through Innovative ATM product management and initiatives.

    Key Responsibilities / Accountabilities

    Effective management of ATM channels by liaising with various stakeholders to achieve the set targets : Non-Interest Revenue delivered.

    Transaction Volume and Value delivered. Effectively leverage on the ATM product to support the business objectives of the Group’s strategic business units (Personal and Business Banking and Corporate and Investment Banking) : Market Positioning achievedCustomer Experience Measures achieved Reduce the cost of maintaining the Bank’s ATM fleet by gathering market information on the maintenance cost and conducting comparative analysis of the costEnsure effective risk management and compliance to all governance processes / regulatory standards : Compliance with regulatory regulations and the Bank’s processes ’Satisfactory’’ Audit rating achievedPrompt rendition of appropriate regulatory reports (Monthly, quarterly and based on request) Deliver on the budgeted Revenue and Profitability Goals of ATM products.

    Drive the deployment and activation of ATM across branches and offsite locations nationwide.Come up, and drive innovation to achieve exceptional business goals and market positioning for the product : Non-

    Interest Revenue delivered.Transaction Volume and Value delivered.Market Positioning achievedCustomer Experience Measures achieved Ensure Excellent Service Experience for Customers across ATM Channels through channel reliability, stability and availability : Customer Experience Measures achievedATM availability achieved.

    Ensure continuous development and enhancement of the ATM product in line with the current trend in the industry (local and international)Ensure replacement of fully depreciated ATMs and / or ATMs with frequent history of breakdown, in order to provide quality service to our customers : Non-

    Interest Revenue delivered.Transaction Volume and Value delivered.Market Positioning achievedCustomer Experience Measures achievedATM availability achieved.

    Preferred Qualification and Experience

    First Degree in IT and Computer Sciences or related fields3-4 years experience in Information Technology (IT support) : Network Support, Systems Support, ATM Support, Postilion / FEP SupportRelevant experience in Business Analysis, Project Coordination / Management.

    ATM Deployment, ATM Implementation

    Knowledge / Technical Skills / Expertise

    Knowledge Management :

    Ability to put processes in place to support the creation and use of the information, data and intellectual capital that exists in the people who work for the Bank.

    Information Management :

    The ability to plans, develop and execute an enterprise information management framework, to improve the accuracy, integrity and accessibility of information.

    Economic Research :

    Ability to acquire a greater understanding of trade, economics or relevant subject under study through the application of formal research methodologies.

    Knowledge Classification :

    The ability to apply metadata to information to make it easy for other people to find.

    Knowledge Management Systems :

    The knowledge and understanding of the IT systems and processes that are available to be used for the sharing, storing and retrieval of information in the organisation.

    Managing Knowledge Assets :

    The ability to manage the intellectual capital of the organisation including its formal intellectual property.

    Method of Application

    Interested and qualified? Go to to apply

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