Customer Support Executives
Edge Recruiter Nigeria Ltd.
Lagos
12h ago

Our client is a Nigerian startup IT service provider in the automotive industry, that provides innovative, cutting-edge solutions to a wide range of individual and corporate auto owners, as well as, fleet operators and managers alike.

They are currently recruiting Customer Support Executives.

Job Profile .

The Customer Support Executive will be responsible for acting as a liaison between customers and companies. He / She will assist with complaints, orders, errors, account questions, billing, cancellations and other queries.

Key Responsibilities

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.
  • Person Specification

  • Good B.Sc degree (minimum of Second Class Lower)
  • Understanding and passion to work for a startup
  • Young, agile and smart thinking female or male
  • Self-motivated, courteous and hardworking
  • Working knowledge of Microsoft Office Suite
  • Strong command and fluency in English
  • IMPORTANT

    This is a Graduate Trainee Programme . Selected candidates will be trained for One (1) month, after which ONLY the successful candidates will be hired.

    Note that you will NOT be paid during training, but work tools will be made available for you.

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