Purpose of the Job
To improve on the SLAs with customers by reducing the MTTR which will translate to improve service to customers.
Expected Key Results
Provision of support to corporate and retail clients, in the form of timely fault diagnosis and resolution.
Monitoring and troubleshooting of the core network with the aim of proffering quick and accurate resolution to core network problems.
Managing Pre-Installation procedures (site survey), and actual installation, integration and maintenance of microwave radio links (point-
to-point, point-to-multipoint and NLOS).
Establishing and managing end-to-end connectivity for banks and other corporate bodies.
Installation, configuration and integration of new clients into the network.
Providing adequate back-end support for field engineers.
Educational Qualifications & Functional Skills : Minimum 2.1 / Upper Credit Bachelor's Degree in Computer Engineering / Electrical engineering or Computer Science.
Professional Qualification : CCNA, CCNP
Work Experience : Minimum of 1 year experience.
Other Requirements : Customer Focus Tech savvy Action orientation Drive results Cultivate Innovation Ability to optimize work processes Resilience Self-
Development Nimble Learning