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NCR Corporation (NYSE : NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences.
With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business.
NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.
This position is responsible for :
Managing development teams by conducting daily stand ups, ensuring sprints are completed on time and removing impediments.
Designing and developing CxBanking Solutions, under the Architect directionProviding technical direction, and helping to ensure that the project is completed on time and on / under budget.
Ensuring unit testing is carried outAssisting QA team in carrying out the QA stepsPerformance tuning and optimization of existing code.
Grade : 12
Position Summary and Key Areas of Responsibilities
Respond to customer opportunities, issues and complaints in a timely mannerDevelop relationships and interact with internal customers (Service Account Managers and Analysts, Customer Advocates, Service Implementation Managers, Service Coordinators, etc.
Promote and manage time-and-material (T&M) activities;Manage expenses effectively (overtime, parts, and assets)Be responsible for physical assets including tools, test equipment, vehicles, etc.
Meet regularly with the FSC Service Coordinator to review and improve SLA performance and CE utilization; Consult with the FSC Service Coordinator on the best of use of resources from the territoryMeet Country's Business and Operations Plan
Bachelor's Degree5-8+ years of related experience including supervisory experience
Preffered Qualifications :
Previous experience as a group, team or project leader; other supervisory / leadership capacity in technical services or support is preferred.
Method of Application
Use the link(s) below to apply on company website.
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