Call Centre Representative
Elite Integrated Services
Ikeja, nigeria
9d ago
source :

Call Center Representative Job Duties Determines Requirements By Working With Customers.

Answers Inquiries By Clarifying Desired Information; Researching, Locating, And Providing Information.

  • Resolves Problems By Clarifying Issues; Researching And Exploring Answers And Alternative Solutions; Implementing Solutions;
  • Escalating Unresolved Problems.

    Fulfils Requests By Clarifying Desired Information; Completing Transactions; Forwarding Requests.

    Sells Additional Services By Recognising Opportunities To Up-Sell Accounts; Explaining New Features.

    Maintains Call Center Database By Entering Information.

    Keeps Equipment Operational By Following Established Procedures; Reporting Malfunctions.

    Updates Job Knowledge By Participating In Educational Opportunities.

    Enhances Organisation Reputation By Accepting Ownership For Accomplishing New And Different Requests; Exploring Opportunities To Add Value To Job Accomplishments.

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