Coordinator Document Control
MTN Nigeria
Lagos
6d ago
source : myJobmag
  • adsbygoogle ).push( );
  • adsbygoogle ).push( ); If you have not been getting our emails, check your Spam folder folder on Yahoo or Promotions tab on Gmail;
  • mark us as Not Spam and add us to your contact list.

    MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable.

    It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

    Job Description

    Responsible for defining Application specification in response to evolving business needs.Responsible for enhancing the procedures and processes associated with the operations and maintenance of business rules for all downstream BSS systems in MTNN.

    Support the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.

    Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).

    Participate in the review of Business Processes (headcount, process optimisation, etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-

    on-year.Participate in annual budgeting process for both capital and recurring expenditure.Serve the Division’s internal customers and provide solutions to improve the customer experience.

    Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image / reputation.

    Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity.

    Drive an increase in MTNN’s Net Promoter Score.Engage in cross-functional work with the Network Group planning and operations, value streams for revenue, finance, revenue assurance, marketing, sales and distribution, enterprise solutions and MTNN as a wholeNetwork and build solid relationships with internal units and relevant third parties (, technical and finance partners, business consultants etc.

    and develop a close working relationship with relevant information sources to provide an integrated service.Maintain effective working relationships with internal and external suppliers.

    Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-

    sales and post-sales service experience.Liaise with vendor / s to deliver support and solutionsManage vendors and ensure SLAs are met through extensive review / negotiation of SLA agreements.

    Contribute to the development of Systems Support Management methodology / framework to guide related activities within the IS Division, defining standards, processes, procedures, metrics and operations requirements.

    Put in place mechanism and system to ensure prompt, frequent and appropriate update of Business systems and coordinate and lead team in delivering reliable support services.

    Monitor and control all system installations and commissioning, provisioning, operation and administration.Develop and maintain an efficient system logs and back up procedure and analyse trends of issues and problems, as well as identify root causes for the dysfunctionMonitor the performance and availability of the VAS & Prepaid systems and network elements and initiate corrective actions to failures in these systems.

    Verify system problems and provide support to higher-level maintenance personnel.Perform on site remedial support by investigating and identifying reasons for abnormal network conditions.

    Prepare documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-

    validations.Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

    Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets / requirements and regularly review their training needs.

    Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

    Job Condition

    Normal MTNN working conditionsMay be required to work extended hoursLocal and International travel.

    Education :

    First degree in Electrical / Electronics, Computer Engineering or related disciplineFluent in EnglishTechnical certifications related to Application development or database disciplines will be an advantageMasters degree in related field will be an added advantage

    Experience :

    6 - 13 years of experience which includes : Minimum of 3 years’ experience in an area of specialisation; with experience in supervising / managing othersExperience working in a medium to large organizationExperience in operational support Billing, Customer Care or other Resource Systems within an telecoms environment

    Training :

    Application development methodologyProject managementJoint application developmentProblem solving and Root cause analysis techniquesManagement training in terms of planning, operating, leading and controllingTechnical training in all applications within the Resource systems area.

    Job Description

    Ensure value is created by optimising business projects / activities.Liaise with all divisional points of contact on documentation to ensure that all required operational documents (policies, procedures, processes and Operational level agreements) are developed, dated and signed offCommunicate with all stakeholders when new documents have been placed on the portal.

    Drive the standardization of all operational documents by ensuring that only the approved templates are used for developing documentsTrack and ensure all MTN Nigeria policies, processes and procedures are in line with the ISO 9001 : 2015 standards.

    Assist with the audits of processes in line with the ISO 9001 : 2015 Standard and follow-up to ensure all non-compliance issues are completely resolved.

    Conduct a requirement analysis to identify required processes for smooth business operations.Drive compliance to all operational processes within all divisions of MTN Nigeria and spontaneous compliance checks on critical processesQuality assurance and control of the documents by coordinating and ensuring that all operational documents are appropriately saved on the share portal while obsolete documents are cleared from the portal as appropriateMaintain an up to date record of all live documents and coordinate with the respective divisions to ensure documents are reviewed as at when dueLiaise with IS and or Consultants to maintain the applications that are in use for document management and develop new ones as the need arisesProactive follow up for maintenance of document management systems and corrective actions when issues arise on the systemsAssist in coordinating day-

    to-day performance and quality monitoring exercises, implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfactionsObtain relevant and accurate information which will aid the line manager to take decisions in the course of interaction with key stakeholdersEnsure there is value created through effective stakeholder management.

    Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

    Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values

    Job Condition :

    Normal MTNN working conditions

    Education :

    First degree in any relevant disciplineFluent in English

    Experience :

    3-7 years’ experience in an area of specialisation; with experience with working with othersExperience working in a medium sized organizationPeople management experience.

    Experience in Process ReengineeringExperience in Quality ManagementProject Management SkillsExperience in audit of quality management systemsCross functional role relationships

    Minimum Qualification

  • BA, , , (adsbygoogle ).push( );
  • Job Description

    To coordinate the preparation of NWG detail business plan and provide support for the development of MTNN business planDevelop a costing model for all Network and Facility major projects like average BTS and Transmission site project total cost, working with all functional heads to continuously benchmark cost against standard costing models and other best practice.

    Business cases evaluation and investment appraisal of key projectsProvide support for the development of MTNN business plan / forecast, coordinating and preparing Network Group business plan / forecast details.

    Ensure accurate provision of financial information to support Nominal Plan Design, providing input into the preparation of Network Group financial related Board Papers.

    Implement a Network Budgetary Model to capture all network material and software requirements which include building different models for BTS and switches operational cost requirements in terms of fuel, maintenance, etc.

    Track and report financial ratios against budgetary baselines, ensuring accuracy and integrity of financial information and cost provided by all departments in Network Group.

    Coordinate liaison between Finance and other departments within NWG to ensure all departmental budgets / forecasts are accurately and promptly prepared and uploadedPrepare Monthly Integrated Reporting (Financial CAPEX & Network KPIs)Ensure accuracy of budget input and its loading on Hyperion (Opex & Capex budget)Coordinate the preparation of network rollout detailed Bill of Materials, ensuring periodic budget re-

    forecasting and communicating the findings to all stakeholdersImplement an effective and efficient process for collating and validating network operational and capital expenditure requirements from all stakeholders for monthly forecast and annual budget design.

    Execute accurate data collation and provide input into the design and review of Network Group budget from all stakeholders.

    Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

    Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job Condition :

    Normal MTNN working conditionsMay be required to work extended hoursOpen plan office

    Education :

    Fluent in EnglishFirst degree in Accounting or any other related field (sciences or social sciences).Qualified Chartered Accountant ACA,ACCA,CIMA,CPA or MBA / MSC

    Experience :

    Minimum of 3 years’ experience in an area of specialisation; with experience working with othersExperience working in a medium organizationExperience covering similar functions in multinational Manufacturing and Telecommunication companies.

    This Includes : Experience in a large customer service oriented organization Experience in financial statement analysis Budgeting and forecasting

    Training :

    Best practices in budget preparation.Financial Analysis.Financial modellin

    Minimum Qualification

    Department : IS VAS Operations

    Job Description

    To implement a quality management system (QMS) in the Information Systems environment, collect and analyze data from applicable QA metrics.

    Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations / ways of work etc.

    Maintain mechanism and system to ensure prompt, frequent and appropriate update of QA review work within the IS function and lead quality assurance team in delivering reliable services.

    Perform root cause analysis of QA related problems and device corrective and preventive actions.Coordinate and review QA business processes, identifying process dysfunctions and recommend necessary updates with the aim of enhancing effectiveness and overall operational efficiency.

    Prepare quality documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions.

    Revalidate and maintain database of records, data and information in relation to quality assurance within the IS Division, ensuring easy access and retrieval of information.

    Conduct training programs on Quality Management System and facilitate compliance to company Safety, Health and Environment policies within IS Division.

    Collect quality assurance data, analyze and prepare reportsParticipate in audit activities initiated by internal or external auditors to assure quality of IS solutions according to defined standards and metrics.

    Value created through effective stakeholder managementContinuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.

    Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job Condition

    Normal MTNN working conditionsMay be required to work extended hoursOpen plan office.

    Requirements, Experience & Training

    Education :

    First degree in any related fieldFluent in English

    Experience :

    3 - 7 years of experience in an area of specialisation; with experience with working with othersExperience working in a medium organization

    Training :

    Quality Assurance Management TrainingProcess Audits and ReviewsProject Management.

    Job Description

    To implement regulatory and statutory risk and compliance framework in MTN Nigeria.Advise Line Management on possible financial impact across all divisions of regulatory / statutory developments and trends while highlighting potential revenue generation / cost saving opportunities.

    Liaise with relevant stakeholders across all MTN Nigeria business divisions to drive compliance with identified regulatory and statutory requirements and obligations.

    Assist the Business Units in identifying the laws and regulations on which they need to be trained on, the material, the method to be used and the assessment of training and monitor adherence and compliance to the training plan.

    Implement compliance monitoring activities in line with the company-wide risk-based compliance programme and follow-up on agreed mitigation actions and plans to ensure all non-

    compliance issues are closed.Assist with scheduled ad hoc compliance reviews and audits of high risk areas.Support with activities to create company-

    wide awareness of regulatory and statutory requirements and the importance of complying with these requirements.Provide second line assurance to the business through compliance monitoring activities across all business lines, that operations are conducted in accordance with applicable laws and regulations.

    Liaise with relevant stakeholders and key process owners to obtain evidence of compliance with regulatory and statutory requirements.

    Produce high quality monitoring reports and analysis with insights on compliance monitoring activities, outcomes and trends.

    Assist with preparing standard and ad-hoc information and data reports to the Group, executive management and other stakeholders as required.

    Monitor observance of compliance regulations and coordinate activities with the Internal Audit & Fraud Management team.Stay abreast of all relevant compliance and regulatory requirements within the Telecommunications Industry.

    Assist in coordinating day-to-day performance and quality monitoring exercises, implementing effective, proactive, quality processes at the operating level that will positively impact quality and enhance customer satisfactions.

    Ensure customer queries are handled appropriately and in compliance to the MTNN regulatory framework.Ensure there is value created through effective stakeholder managementDevelop and maintain good working relationships with internal and external clients within MTN NigeriaContinuously seek self-

    professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

    Job Condition :

    Normal MTN Nigeria working conditionsMay be required to work extended hours

    Education :

    First degree in any relevant discipline.Fluent in English

    Experience :

    3 - 7 years’ experience which includes : Experience working in a team and good interpersonal skillsKnowledge and experience of best practice compliance and governance frameworks, methodologies and emerging practice, compliance monitoring and risk assessments in the context of the Nigerian and global telecommunications industry.

    Experience and understanding of the Nigerian telecommunications industry and regulatory frameworkStrong and effective business communication (verbal and writing skills)Ability to plan and execute numerous complex projects under pressureStrong analytical skillsStrong knowledge of internal controls is an added advantageExperience and knowledge of Data Analysis, Research & Risk management would be an advantage

    Method of Application

    Use the link(s) below to apply on company website.

    Did you notice an error or suspect this job is scam? Tell us.

    Your Email Type Your Message

    Type the email of your friend (Separate multiple emails with comma)

    Type your email Type Your Email Message

    I think you may be interested in this position - Career Opportunities at MTN Nigeria. This is the link : !

  • adsbygoogle ).push( );
  • Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form