Manager - Operations - Merchant Acquisitions - Mobile Wallet
Contec Global Group
20d ago

Job Description


The role holder will be expected to drive the implementation and delivery of Mobile Wallet Services strategic and financial objectives by driving usage penetration and improvement of operational performance to meet consumer satisfaction and the overall business strategy.

Experience of merchant acquisitions is a must.

candidates from paytm, mobikwik, payu money etc who have relevant exposure are preferred.

The role holder will also be required to interface with internal and external stakeholders in order to ensure effective and efficient operations.

Work cross functionally internally and with external partners to execute brilliantly projects ranging new products conceptualization to launch, integrations and change request.

Ensure technology platform is delivering great customer experience in terms of ease of use, uptime and all functionalities working.

Periodic product testing to drive proactive fix.

Merchant integrations, Bank Integrations and payment solutions. Acquiring new partners to increase transactional revenues.

Drive continuous improvement of processes to ensure our customers and partners such as master agents and agents get excellent service on time in full.

Dedicated Support Structure and monitoring of complaints and queries to draw up either tactical or strategic solutions to fix. ng and monitoring system.

KYC & Data Warehouse : Archiving of registered customers.

Relationship management and partner satisfaction attainment.

Agent Experience, Customer Experience and Partner Engagement

Drive rigorously Go to Market excellence from concept to launch and all through product lifecycle.

Deliver Projects on time in full and work on multiple projects with varying partners. structured SLAs to be in place with focus on more for more principle to drive accountability of all stakeholders.

Evaluation of Projects and recommendations to ensure continuous improvement.

Ensure compliance to internal policies and external policies such as the CBN, NCC by our partners and agents.

Propose and implement changes to processes and procedures for mobile commerce operations.

Coordinate the development of manuals and guides for mobile commerce products and services.

Company Profile : Contec Global Group

Contec Global Group

http : / /

AWARDED FOR BEST PUBLIC SECTOR SERVICE PROVIDER FOR THE YEAR 2014. Best work environment, Employee friendly!We have expats working with us for more than 10 years!

Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa, Europe and America.

As a company established on the platform of e-Governance and smart technologies, Contec Global is amongst the most experienced independent technology and systems organizations operating in developing countries.

Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Energy, Secure Technologies, Infrastructure and Hospitality.

Our experience working on large-scale security solutions projects, as well as our laterally integrated business interests, puts us in a unique position to provide seamless, end-

to-end solutions for mega projects. With our worldwide presence and close associations with the governments of nations at the very highest levels, Contec Global is uniquely positioned to not just initiate and implement mega projects but to also influence policy makers on key issues.

The Group has vast presence in India, Dubai, Africa, which continues to be our primary market, with mission critical, large-

scale operations spanning the continent from Nigeria to Uganda, the Republic of Niger, Burundi, Congo DRC and Southern Sudan.

Deals with major Government projects in several countries across globe.

Tax free salary plus furnished accommodation, medical, insurance, to and fro from office to residence etc.

Some of the major projects undertaken revolve around :

1) Biometrics

It provides automated authentication of people

2) Smart Cards

A smart card, chip card, or integrated circuit card (ICC)

3) E-Passports

E-Passport sols incorporate an array of up-to-the-minute technologies

4) Structured Magnetics

It is used to protect plastic cards, paper-based documents.

5) E-Visas

The e-Visa is designed to automate your entire visa issuing process.

Contec Global

https : / /


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