JOB DESCRIPTION : FEMALE FRONT DESK OFFICER
We are currently seeking to fill the position of a Female Front Desk Officer to undertake all receptionist and clerical duties at the desk of our main entrance.
She will be the face of the company for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. She should be able to deal with complaints and give accurate information.
A customer-oriented approach is essential.
JOB REQUIREMENT / RESPONSIBILITIES
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules etc.)
MINIMUM QUALIFICATION & SKILLS
Proven experience as front desk officer or any other relevant position.
Must possess a good first University Degree
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Customer service orientation