Lead the outbound logistics operations in terms of planning, tracking and monitoring of all day to day activities related to customers’ deliveries, intercity transportation, managing transporters efficiencies / compliance as well as the TPL providers efficiencies in order to ensure best in class operational efficiency.
Manage operations in line with the company's policies and standards.
Ensure inbound shipments are sorted and delivered by scheduled time.
Ensure outbound shipments are picked up and dispatched by scheduled time.
Manages reports, KPI monitoring, root cause analysis and continuous improvements.
Establish scheduling of employees and hours to meet service standards / maintain overall quality of service and movement of shipments at the service station, thereby reducing overtime to the barest minimum.
Manage logistics problems to save time and protect service levels.
Interface with vendors and carriers to provide rate quotes, handle customer complaints or perform dock check requests as required.
Maintain service records for audit purposes.
Work together with TSA, DOT and OSHA to maintain updated compliance and regulatory standards.
Manages customs clearance agents, line haul / cargo agent / operations arrangements with co-loaders.
Liaise with various government agencies, obtain local and federal security clearance and maintain them on a yearly basis.
Understand security compliance and regulations within the transportation and logistics industry.
Minimum of bachelors’ degree in industrial Engineering or relevant disciplines.
6-8 years’ experience in Supply Chain environment (Planning, Distribution and Warehousing).
Experience in dispatch operation (pick-up / delivery) will be an added advantage.
Deep knowledge of Warehouse & Transportation management practices, distribution network & channels with operational experience in ERP platforms (SAP preferably).
Good knowledge of import / export documentation is required.
In depth knowledge of TSA / OSHA / DOT and other government agencies.
Familiarity with local geographical area is essential.