12C Cash Collector
GE - General Electric
Lagos
5d ago
source : myJobmag
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  • Global Operations is GE’s multi-functional shared services. We operate worldwide, transfer knowledge and work with every GE business to make our company simpler, better and more customer-

    focused. Our culture promotes innovation, knowledge sharing, and collaboration in an open office environment that has leaders both sitting and working alongside their team.

    We’re looking for entrepreneurial problem-solvers who are passionate about exploring new, efficient ways of working, while gaining exposure across multiple industries.

    Join the team and help us deliver tomorrow’s GE, today.

    Job Function : Finance

    Business Segment : Global Operations Account Receivables Center of Excellence

    Role Summary

    Responsible for driving the cash collection process.

    Essential Responsibilities

    Collections :

  • Build relationships with customers and supported businesses aimed at enabling timely payment, issue resolution and building compliant processCustomer contact for early collection, escalation and resolution to ensure collection per payment termsResolve customer inquiries promptly & accurately, by understanding customer market & needsProactively and timely partner with P&L, finance & operations teams to drive past dues reductionSupport prompt customer resolution of issues;
  • proactively raise customer disputes, initiate escalations and follow up on snag for timely resolutionManage assigned portfolio and set collections targets including review of client data, patterns and key trendsProactive follow up on timely and accurate cash application through provision of supportDelivery of manual customer invoices and dispatch of statementsIdentify and log customer complaints, disputes in the systemBe responsible for customer financial order approval / releases (if needed), by balancing the needs of the customer with the financial realities of their liquidityHave a controllership overview of the dunning cycle / lettersDeposit / Banking of customer cheques where the need arisesSupport Cash Application team gathering payment details from customer and reconcile account if neededAccomplish all responsibilities in line with GE's compliance and integrity requirements

    Reporting, Metrics + Op. Mech. :

    Ensure completeness of documentation and weekly visibility of collectible and non-collectible ARTrack all non-collectibles, initiate dispute tracking where applicable and provide accurate / complete detailsEscalate all accounts with payment risk and follow up for appropriate actionsPublish weekly AR status and quarterly trends by customers as well as cash forecastsDrive consistent metric definitions & process for measurement across all platforms

    Leadership + Controllership :

    Ensure compliance / adherence to Global Enterprise Standards & Controllership guidelinesCoordinate O2C and WCS teams, GE businesses, Controllership & Compliance teams

    Qualifications / Requirements

    Degree in Finance or Business Management or equivalent knowledge or experience or sound collections (3+ years) experience3+ years O2C or finance experience & exposure to virtual / remote teamExperience of work with multiple teams both GE & 3rd party across regionAbility to influence & work collaboratively with matrixed teamsStrong communicator, building relationships with internal partners & external customersIn Nigeria : a valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)In Nigeria : must have valid authorization to work full-

    time without any restriction in NigeriaIn other countries than Nigeria : must have valid authorization to work full-time without any restriction in the role’s location

    Desired Characteristics

    Sound computer skills : Excel is requiredKnowledge of business revenue recognition and Controllership policiesWillingness to drive issue resolution & manage escalationsAbility to deal effectively with rapid & changing prioritiesGood communications skills to manage stakeholder expectationsAbility to adapt quickly to changes

    Method of Application

    Interested and qualified? Go to to apply

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