Our client is a growth-stage start up that’s on track to light a million homes in Africa over the next couple of years with clean, affordable solar energy.
They are looking for a Head of Operations - Technical Specialist in Lagos to support their growth strategy in Africa.
This role is primarily responsible for managing on the ground initiatives within the product pipeline, including identifying market and customer needs, developing and running prototype experiments, testing new products in market, documenting findings, and supporting Pan-
African new product roll-out.
Key Responsibilities :
Lead product field testing, including coordinating product installations, collecting data logs, analyzing and consolidating customer feedback
Ensure on-site safety for team members and customers
Develop and document product technical requirements based on field surveys, customer insights and direct observation
Coordinate with field engineering teams and product development teams to commission solar installations, and conduct basic troubleshooting.
User testing & customer insight gathering
Develop a deep technical and market-based expertise on our core and future products
Employ human-centered design techniques while conducting research to identify customer needs and market opportunities
Monitor and report on products’ quality, adoption, and user reactions throughout the product life-cycle
Define market requirements, test new concepts, and facilitating the introduction of new products to market
Assist technical hardware developers with customer insights, field trial support and collaboration with commercial teams
Drive continuous improvement and ongoing innovation throughout the product lifecycle
Act as a coordinating point of contact between departments that delivers well-positioned products to the market
Develop analysis tools for building the internal business case for new products and offerings
Manage various projects from start-to-finish as the project lead including planning, budget, contract development, customer outreach, etc.
Design, plan, and execute pilots for learning, iterating, and introducing new products and customer offerings across multiple African markets
Act as the primary interface with customers during product trials and testing maintaining a positive relationship and prioritizing customer satisfaction
Collect inputs, update and report findings to cross functional groups and company leadership
Identify, vet and negotiate contracts with local agencies for solar installations, marketing testing, etc.
Experience in product management, business administration or marketing experience with a degree in Electrical Engineering or equivalent.
Bachelor / Master in Electrical Engineering, with over 3 years of working as Electrical Engineer
Experience in emerging-frontier markets and delivering products in those markets
Certifications and training in project, program or product management
Previous experience working in African markets and in solar or energy production
In-field experience as electrical engineer and interfacing with energy customers
Knowledge of market dynamics, technology and competition to synthesize into product strategy
Knowledge of project management principles and financial principles
Knowledge of energy systems, solar and battery technology, and electronics
Collaboration skills to contribute and lead cross functional teams
Analytical and troubleshooting skills
Proficiency in English
Communication and interpersonal skills
Innovative and quality focused
Collaborative, customer focused and deadline driven
Based in Lagos, Nigeria with frequent travel to West African markets.
Occasional travel to additional international offices.
Frequent interfacing with counterparts in other offices via video conferencing.