Manager Learning Solutions
Mobile Telephone Networks
Lagos, Nigeria
6d ago

job description

  • Co-ordinate and lead the development and sourcing of competency-based learning solutions for MTN NigeriaResponsible for sustaining a culture of innovation and continuous learning within the team.
  • Also responsible for driving the timely delivery of business targets whilst ensuring that team members understands their specific and unique role to bottom line results.

  • Responsible for determining the (best) practice means for achieving organisational goals within budgetary constraints
  • Ensures continuous improvement; contingencies and alternatives
  • Coordinates available resources to best achieve organisational goals
  • Time span for outcome of work / decision to come to fruition 2 year with milestones within year 1 and year 2 respectively
  • Promote a sustainable organizational culture that enhances employee productivity and oversee the management of the year on year performance of all dimensions of the Group Culture Audit.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.
  • and develop a close working relationship with relevant information sources to provide an integrated service.

  • Review trends in training and development and contribute to the development of MTN Training Strategy and develop Customer Relations Frontline Capability Development Strategy (Customer Relations, Sales & Distribution).
  • Review MTN Competency Model including Job Competency Profiles and develop training curriculum based on competencies in the model.
  • Leverage MTN Competency Model to create learning programs and facilitate the design of learning solutions tailored to the business needs.
  • Periodically review the development needs of departments and ensure learning directories are up to date in response to business needs.
  • Develop assessment methods, templates and related systems for identifying and capturing development needs, including training needs of staff.
  • Organize training needs assessment for individual staff and organization in consultation with departmental heads and managers, promoting linkage of needs with competency gaps.
  • Consolidate training needs assessments and develop competency-based training plans for the organization, as well as provide input into the learning and development budget.
  • Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluations.
  • Analyze training needs and efficiently allocate training resources according to capacity, experience, knowledge of trainer and other relevant needs
  • Define micro training requirements across the organization and source relevant local and international courses to meet such requirements for internal delivery.
  • Identify, select and manage external training and accreditation bodies, agencies and providers necessary to deliver required training to appropriate standards.
  • Manage training evaluation procedure using appropriate evaluation methodology (i.e. Kirk Patrick) and conduct surveys on the effectiveness of training periodically.
  • Conduct checks on content development of learning materials and delivery, providing assurance in the quality and ensuring compliance with organizational standards and best practices.
  • Manage employee development programs including internal training programs, MTN Academy Programme, Customer Relations Programme and Corporate Induction Programme.
  • Review related regulations with respect to training and administer process for ITF compliance.
  • Track competencies of Customer Relations frontline staff and ensure appropriate programme selection and delivery for frontline competency development, to accomplish defined customer experience strategy.
  • Produce relevant reports and statistics / data in support of learning solutions management.
  • Identify, evaluate and track the development needs and performance of Learning Solutions team, providing opportunities for staff to build on the company’s investment in their training and improve productivity. job condition
  • Standard MTNN working conditions.
  • Open plan office.
  • Field work : < 40% of total work hours Experience & Training
  • First degree preferably in the social sciences / a recognized learning and development qualification. e.g. CIPD diploma
  • 6 13 years of experience which includes :
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising / managing others
  • Experience working in a medium to large organization
  • Experience in curriculum development Minimum qualification BA, BEd, BEng, BSc, BTech or HND
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