Who we are
Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services.
It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.
Founded in 2012, Jumia's mission is to revolutionize the concept of shopping by providing customers with the best online shopping experience through a wide range of products categories including mobiles & tablets, computers, electronics, home & living, fashion, sports, health & beauty, grocery and others.
Africa is one of the fastest growing economies in the world, offering excellent opportunities in a vibrant and booming environment.
Its economic growth has enabled innovative businesses to flourish and this is where Jumia steps in.
We are currently looking for talented people with a passion for emerging markets and Africa to join our team and embark on our exciting journey.
This role is will manage all facets of customer experience data from web analytics to voice of customer data. The incumbent will identify business problems and customer pain points, formulate hypotheses, develop analytic plans, conduct the analysis, synthesize conclusions into actionable solutions, and help implement recommendations for customer experience program
In particular, you will :
Develop actionable insights from multiple data sources
Quantify the impact of programs and campaigns through reporting and analysis
Oversee analytics for all channels and voice of customer programs (e.g., NPS, etc.)
Partner with key stakeholders to provide data-driven insights to inform business and CXP decisions
Lead the development and execution of a periodic reporting framework in collaboration with other team members
Conduct relevant customer behavior analysis, competitive analysis and industry research
Derive insights from data to suggest, create, and execute tests that drive improvements to conversion rates and customer satisfaction scores
Create holistic dashboards by pulling data from different data sources
Provide expertise and guidance to business on :
Campaign analysis, analysis of performance, benchmarking
Propensity-to-buy and response modelling
Attribution models and reporting
Understand relevant technology applications
Required Skills & Qualifications
Bachelor’s Degree in Economics, Statistics, Engineering, or other related discipline.
5+ years of statistical analysis or data analysis experience.
Data Modeling, Excel (Vlookups, Pivot Tables & Macros)
Experience with at least one key analytics tools to develop actionable insights from multiple data sources (e.g., R, Revolution R, SAS, SPSS, MATLAB, MicroStrategy, Tableau)
High level understanding of data management, e.g. MS SQL, or other tools
Knowledgeable of statistical analysis, quantitative analytics, forecasting / predictive analytics, and multivariate testing (A / B testing)
A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African ecommerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders