Quality Assurance Manager
Danish Refugee Council
17d ago

Overall purpose of the role : The Interim Quality Assurance Manager is responsible for strategic leadership, technical guidance, and management of the DRC Nigeria portfolio.

  • The purpose of the position is to lead a team of three (3) to develop and / maintain systems and tools for efficient grant management;
  • and ensure proactive and coordinated approach to risk-management in cooperation with the finance, other departments and colleagues as appropriate.

    Responsibilities :

  • Provide strategic leadership and management oversight of the DRC Nigeria Quality Assurance department, with a portfolio including : grants management, programme quality, monitoring and evaluation, reporting, and information management;
  • Line manage and provide technical support to the Grants / Communications Specialist, M&E Specialist and the Grants Officer;
  • In coordination with the DRC / DDG Head of Programmes, Technical Sector Coordinators and Area managers ensure high quality and evidence-
  • based programme design and proposal development, monitoring and evaluation, and learning processes are streamlined throughout the country mission;
  • Support the Country Director and Heads of Programmes to identify fundraising opportunities and take responsibility for timely submission of all concept notes and proposals;
  • Systematize DRC Nigeria M&E and ensure project specific M&E is establish, for the ease of reporting, and programme accountability;
  • Develop and maintain processes for grant and contract management; ensuring they remain applicable to current donor requirements;
  • Ensure timely compliance with all internal and external grants management requirements, including contractual compliance and reporting;
  • Ensure preparation and submission of monthly project updates for OFDA, FFP and ECHO. Using the previously developed templates that were agreed with donors
  • Proactively manage grant and contract performance, working with Programme and Support colleagues to identifying risks and minimize them;
  • Liaise with relevant DRC West Africa Regional Office and HQ counterparts responsible for programme design, reporting, and monitoring and evaluation;
  • Coordinate and provide timely reporting and feedback to the Head of Programmes, Country Director and SMT on Quality Assurance unit activities.
  • Experience and technical competencies :

  • Five years of professional experience in humanitarian emergency contexts with PDQA responsibilities, preferable to have at least two years of experience at senior management level;
  • Knowledge and experience working with relevant sectoral areas implemented by DRC-DDG Nigeria programmes including protection, food security, WASH, shelter, NFIs, mine action, mine risk education, and armed violence reduction;
  • Proven ability to lead a high performing and diverse team, manage performance, foster a positive working environment and manage issues sensitively and diplomatically;
  • Extensive knowledge of US and European institutional donors and their compliance requirements with proven experience of developing successful funding proposals and overseeing large complex grants;
  • Excellent understanding of the principles of budgeting, financial and contract management;
  • Outcome focused and proven ability to think strategically and plan, prioritize and organize a department / team’s work to meet organization-
  • wide strategic objectives;
  • Excellent influencing, presentation and communication skills including verbal and written English, active listening and the ability to tailor communication to different audiences;
  • Ability to manage a large and varied workload, work under pressure and meet deadlines;
  • Illustrated commitment to, and a good understanding of, the DRC’s values and mandate and the ability to bring these alive in your work
  • Ability to live and work in an insecure and high stress environment.
  • Education :

  • Advanced university degree (or bachelor level qualification with equivalent years of professional experience) in a relevant field such as social sciences, development studies, international / humanitarian law, communications or similar;
  • Relevant professional humanitarian qualifications / recognized training certificates in Grants-related areas (M&E, IM, CHS, SPHERE, Protection, etc.
  • are desirable, although practical experience more essential to the role.

    Languages : (indicate fluency level)

  • English fluent, with demonstrated capacity for high quality written and verbal command of the language
  • Hausa and other languages used in northeast Nigeria an asset, but not essential to the position.
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