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as single solutions or a suite of solutions named SeamlessHR where a unified workforce application encompassing Applicant Tracking System, Online Testing, Online Learning, HRIS, Employee Self Service, New Hire Onboarding, Payroll, Time and Attendance, Talent Management, Performance Appraisals, and more are all in one system.
Specialization : Software / Web Development
Leveraging on your experience as a HR professional, you act as a consultant to our clients in implementing purchased software products.
You also provide hands on trainings on how to use the software optimally. This means that you have a very vast knowledge of the software and can maneuver the use of it.
Though you are an HR-first person, you understand how the product development process and you actively participate in product cycle activities from implementation to aftersales support, relying on a continuous update of your domain knowledge.
As the CEO of your product(s), you are responsible for wearing any and all hats- champion your roadmap, measure performance, understand user peculiarities, anticipate bottlenecks, and take acceptable risks to maximize our offerings.
One of the objectives of this role is to directly impact how customer's manage their people positively. Acting more strategically than tactically, you engage collaboratively with members of the clients' success team, and our internal product development team.
Our ideal candidate should have thorough knowledge of our industry, In-depth knowledge of SeamlessHR diverse business functions, be detail-
oriented, familiar with the start-up ecosystem, driven, articulate, and enjoy working with others in a fun and fast-paced environment.
We are looking for creative problem solvers with a passion for innovation to join our team.
Essential Functions and Responsibilities
Provide implementation and consulting services to clients. Responsible for optimal client setup and training while maintaining a high level of customer satisfactionAct as liaison between the clients’ success team and our internal product development team.
Collaborate with clients to build out and combine data set iterations that support the implementation roadmap and help to manage client expectations by supporting data organization processesAnalyze client’s existing process / solution prior to installation and consult with client to map current systems with SeamlessHR featuresCoordinate pre-
installation data gathering and analysis for new and ongoing projectsAssist in pre-sales product demonstrations and provide assistance in scoping projects or developing proposals, where necessaryOwn and manage assigned projects and tasks to completion with minimal oversightConsult with client to define parameters within the software application, execute set iterations to achieve key project dates and to ensure business goals, unique resources and measures of success are metCommunicate the client’s needs / expectations for appropriate actions and recommend appropriate solutionsContribute to design for all workflow, note procedures and perform integrated / functionality tests on all implementation processesDevelop and maintain project documentation such as project plans, Gantt charts, punch lists, configuration guides, etcCoordinate Standard of Operations -
SOP (Implementation Plan) developmentRecommend appropriate additional solutions and prepare proposals for sameCoordinate with clients to provide training to clients’ staff and required users of the productsWork with client and Product Management to define business goals and requirements, guide product expectations, and communicate prioritized needs to development teamAnticipate and mitigate risk associated with migrating and conversion of client’s data factors that exceed timelines on behalf of client and product teams, escalating to leadership when necessaryBecome a subject-
matter expert on SeamlessHR’s suite of HR products and our implementation methodologyFind opportunities to position other service offerings alwaysPerform other duties as assigned
Qualification and Person Specification
A Bachelor or Master’s degree in Human Resources Management, Psychology, Business Admin, Marketing or any related fields.
Any recognised HR certification (CIPM, SHRM, PHRi)Project management certification, training and / or experience in a tech firm-
preferably software implementation experience will be an added advantage.Industry knowledge and experience with HR softwareProven software implementation experience with product suites and large scale technology deploymentsAbility to work in a fast-
paced environmentProven ability to coordinate and facilitate training sessions for client staffAbility to analyze and document a project’s business requirements and translate those requirements into functional and technical specificationsAbility to lead end-
users through change management processAbility to analyze business processes to optimize best practicesAbility to manage budgets, resources and timelines
Required Skills and Competencies
All potentails plus
Advanced knowledge of the HR Value Chain.Advanced knowledge of our product suite.Demonstrated expertise in verbal communicationDemonstrated expertise written communication especially in business and technical writingExcellent Process Management skillsAdvanced knowledge of statistics and analysisAdvanced knowledge in championing the customerFull grasp of industry knowledge and engagementExcellent project management skillsGood team leadership skills
Reporting Structure :
In this position, you will report to the Head Of Business Operations (or to the Chief Executive Officer should the former position be open).
Job Summary :
To learn new skills and add to your knowledge base while gaining confidence in your abilities.To have the opportunity to work with someone who can become a mentor to you, not only in the internship but through out your career.
To offer opportunity to practice communication and team work skills.To gain industry knowledge first hand from the organisation and professionals.
To provide evidence theat you have initiative, are reliable, and have a sense of responsibility to handle task designated to you..
Background in Marketing, Buiness Admin, Computer Science, Project Management and other related fields.Little or no work experience.
Grade level of Second Class Upper for BSC and Upper Credit for HND graduates.
Person Specification : You must be :
You must be :
Tech savvyResult orientedInnovativeKeen attention to detailsResilientWith a go getter attitude.
Method of Application
Use the link(s) below to apply on company website.
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