Business Operational Risk Manager
Standard Chartered Bank
Lagos, LAGOS, Nigeria
33d ago

Introduction Leading the way in International Banking.

We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East.

And our heritage and values are expressed in our brand promise here for good.

See our Brand and Values We are currently looking for a Business Operational Risk Manager.

The successful candidate will be responsible for The Business Operational Risk Manager represents the Client Relationship business as a first line of defence, implements the Standard Chartered Operational Risk Framework (ORF), and supports the Group's Operational Risk policy and associated operational risk procedures to ensure that front office operational risks are effectively managed at the business unit level.

The Business Operational Risk Manager is to focus specifically on controls, governance, and supervision.

  • Responsible for maintaining an awareness of the wider business, economic and market environment in which the Group operates · Continuously evaluate and identify operational risk implications of business strategies and programmes, and provide guidance on any operational risk remediation with support from SORO and respective risk owners · Responsible for supporting Client Relationship COO initiatives, drove adoption of initiatives at the country level · Responsible for adherence to specified BAU operational risk deadlines · Responsible for being key escalation contact for the business for all front office operational risk related incidents and queries that arise, and being a business subject matter expert on Client Relationship processes in this market · Ensure risk ownership by Country Process Owners over centrally / GBS performed validation checks is retained at the country level specifically ownership of residual risk evaluations and associated remediation activities · Responsible for coordinating with stakeholders in the country and with other Client Relationship operational risk managers to increase sharing of key learnings and best practices · Accountable for ensuring Risk Acceptance requests are completed by process owners for material risks and control failures identified.
  • Accountable for the provision of these templates to second line operational risk team for review and approval prior to submission to relevant governance forums / committees · Responsible for the implementation of the Control Sample Testing (CST) process, sampling and testing the population of controls to ensure compliance with agreed control standards, including facilitating the monitoring / collection of any Key Control Indicators (KCIs) · Responsible for ensuring quality of information recorded in the risk tracking system, as well as ensuring accuracy, completeness of data, driving the timely resolution of outstanding actions.

  • Responsible for supporting the business in minimizing operational risks and losses, and ensuring material operational losses are investigated to prevent recurrence.
  • Identify non-standard processes within the business, and ensure appropriate control mechanisms are implemented and monitored for effectiveness.
  • Working with the Senior Operational Risk Officer (SORO), responsible for ensuring Root Cause Analysis (RCA) is completed by process owners for any failed audits and other key risk events.
  • Review audit findings and key themes, assisting business to achieve resolution in line with business risk appetite · Responsible for coordinating internal and external audit reviews relating to the area of business liaising with stakeholders to ensure timely / accurate information is provided.

  • Responsible for providing guidance to the business on working towards an advanced MCA, driving improvements in year-on-
  • year average MCA ratings · With the guidance and support from Risk Owner and Process Owner, Continuously identify and evaluate operational risks arising for new products and new business, regulatory and thematic risks, and drive the implementation of appropriate controls to mitigate these risks in country · Accountable for the development of control enhancements to ensure any known risks are controlled within acceptable boundaries and consistent standards · Responsible for mentoring Client Relationship staff across all segments on business controls · Responsible for ensuring compliance with policies applicable to Client Relationship which impact operational risk.

    Challenge processes, procedures, and policy if there is opportunity for improvement · Responsible for speaking out on emerging risks · Responsible for identifying knowledge gaps, facilitate development of training on Operational Risk for the business · Participate in periodic peer reviews, subject to business need, to ensure consistency of risk management approach and support the business in embedding best practices.

  • Solid knowledge of Retail Banking products and operations of branch and other distribution channels.
  • Relevant business experience in operations, business analysis or project management · Clear understanding of the Bank's Operational Risk Framework or equivalent experience gained in other organisations.
  • Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships · Strong analytical skills, detail-
  • focused with the ability to interpret large volume of information · Problem solving skills with ability to influence across all levels of business · Ability to independently drive initiatives with minimum hands-

    on supervisionA diverse cultureWe are committed to building a culture that fosters a diverse and inclusive environment that's free from bias, where everyone can realise their full potential and make a positive contribution.

    This is just one of our values that is expressed in our brand promise here for good.

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