Sales Operations Manager
Paystack
Lagos
8h ago
source : myJobmag
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    Paystack , Nigeria’s leading Online Payment gateway is hiring for various positions. Paystack currently processes over over $10 million for over 9,000 Merchants, including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.

    Paystack offers some interesting perks that might interest you. They are : Competitive Salary, Full Medical Coverage, New MacBook Pro, Catered Lunch, Housing Support , Smart and kind colleagues who’re invested in your growth.

    Open Jobs

    About the Customer Success Expert Role

    Customer Success Experts are the beating heart of Paystack.You’ll be the face of Paystack to all our merchants and their first point of call when they have a question or need help.

    More importantly, Customer Success Experts are the primary liaisons between Paystack and our top customers.This means that you’ll drive Paystack’s growth engine by building deep relationships with all our largest merchants, identify new business opportunities, and work to increase adoption of Paystack within your portfolio of companies.

    Customer Success Experts work with literally every team in the company, and serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible payments experience to merchants and their customers.

    This is not yet another customer service role. Paystack is unique in that our Customer Success Experts are our primary representatives to our key merchants, with the greatest visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-

    solver capable of the significant responsibilities entrusted to you.And you’ll do all this while working extremely closely with a tight-

    knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.

    This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Growth.

    You will :

    serve as the primary relationship manager for Paystack’s key merchantsrepresent Paystack at industry events, fairs, and demosrespond to customer questions quickly via email, phone, and social mediareview Go Live requests to activate Paystack for new merchantsupdate the Paystack Knowledge Base with answers to common questionshighlight feature requests and bugs to the Product and Engineering teamsact as a strong internal advocate of Paystack customers during company discussions

    What it takes to succeed at this role

    You :

    are an excellent writer and speaker, able to take complex ideas and explain them in plain languagehave an endless capacity for patience and calm, even when everyone around you is freaking outperceptive and a fast learner : you’re able to quickly understand the technology that powers Paystack, and able to help customers achieve their goals, even if they’re unable to articulate those goalsembody the principle of servant leadership : you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeedappreciate the importance of following up : either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked onare interested in learning all you can about how to provide world-class customer service

    While this is NOT strictly required, it would be a plus if you :

    have previously worked at fast-growing internet startupshave experience working with payments systems in Africahave previous experience in customer-

    facing roleshave a background in software development

    Benefits

    Competitive salaryHousing assistanceFull medical coverageMacBook ProGym membershipFree lunchSmart, kind colleagues who’re invested in your growth

    About the Industry Analyst Role

    As the Industry Analyst, you’ll help Paystack merchants better understand the online payments landscape within their industry, and provide them with the insights they need to solve their toughest problems.

    Beyond our high-performing payments gateway, Paystack provides value to our merchants in multiple ways.One way is by helping them understand how technology and online payments can help them thrive in a fast-

    moving competitive landscape.Paystack is one of Nigeria’s largest payments gateways, processing between 15% to 20% of all online payments in Africa’s largest market, which gives us a wealth of insight into online payment trends in different sectors.

    You’ll dive into the data and share what you learn as deeply-researched reports, executive briefings, bite-sized explainers in video and audio, and one-

    on-one consulting sessions.To succeed in this role, you must possess a management consultant’s ability to gather and analyze data, and a digital marketer’s intuitive sense of how to distill insight into stories that resonate with various audiences.

    Knowledge is power, and as we prepare for a period of accelerated growth, we’re looking to you to give Paystack merchants a competitive edge by helping them understand how to better leverage online payments in their sector.

    And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.

    This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Growth.

    What You'll Be Doing

    As the Industry Analyst, you will :

    own the editorial calendar of different types of analyses about payments trends in different industries. Formats will include quarterly reports, email briefs, and moreprovide one-

    on-one consultations to Paystack merchants about industry trendsclosely analyse Paystack’s transaction data and communicate what you learn in a compelling narrativeresearch business sectors to understand major players, headwinds, the regulatory landscape and emerging opportunitiescoordinate closely with the key merchant relationship management and sales team to leverage your insight into new leads, or deeper relationships with existing merchantscultivate relationships with trade press in various sectorsrepresent Paystack at trade shows and exhibitions

    What it takes to succeed at this role

    You :

    have 2+ years in role where you excelled at both qualitative and quantitative analyses (eg. management consulting or economic analyses)are an excellent writer and speaker, able to take complex ideas and explain them in plain languagehave outstanding analytical abilityhave experience with SQLgenuinely enjoy hearing people’s stories, and have an instinctive ability to pick out the most interesting parts of that story and get other people excited about ithave previous experience with fast-growing internet startups

    While this is NOT strictly required, it would be a plus if you :

    are familiar with the payments landscapehave graphic design ability and are familiar with design tools such as Sketch, Photoshop, or Illustratorare familiar with video and audio editinghave experience in business journlismhave strong relationships in trade press

    Benefits

  • Competitive salaryHousing assistanceFull medical coverageMacBook ProGym membershipFree lunchSmart, kind colleagues who’re invested in your growth (adsbygoogle ).push( );
  • About the Product Operations Associate (Settlement and Risk Management) Role

    As a Product Operations Associate at Paystack, you’ll help define, operate and monitor the critical backend processes that allows Paystack deliver an industry-

    leading payments experience to merchants and customers.You’ll be responsible for designing executing operational processes around how we settle payouts to merchants, and how we protect the Paystack platform from bad actors.

    You’ll work closely with the Business, Engineering and Finance teams to establish seamless automated monitoring, data analysis, and reporting processes, and you’ll work closely with our Customer Success team to convert customer requests into usable data for enhancing the overall product experience.

    To succeed in this role, you must be data driven with an eye for detail and the ability to see things through.You must be empathic enough to care about how your work affects our merchants, their customers, and the rest of the company.

    You must actively enjoy figuring out solutions where there is no playbook, thrive while working under minimal supervision, and adaptable enough to take on new functions as the need arises.

    We’ve pioneered a new era of simple, powerful technology tools for businesses in Africa, and as we prepare for a period of accelerated growth, we’re looking to you to help build a solid foundation upon which we can support some of the continent’s best-

    performing businesses.And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.

    This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Product Partnerships Lead.

    What You'll Be Doing

    As the Product Operations Associate for Settlement and Risk Management, you’ll :

    Manage the Daily Merchant Settlement processes, as well as detect and rectify any exceptionsConduct periodic audits of our merchants and internal processes to ensure we’re adhering to best practices and regulatory requirementsBuild and manage relationships and escalations to Processors and Acquirers for any risk-

    related issuesCoordinate with internal teams to develop risk mitigation strategies for payment processing and merchant managementProactively gather and analyze large amounts of data, developing compelling, insightful recommendations that will drive risk mitigationProvide risk management expertise to scale product operations, feature launches and localization of our products across the continentStay ahead of emerging regulatory changes and notify the team accordinglyTrain internal teams and key partners on risk mitigation initiativesIdentify suspicious activity and manage the investigations until dispositionReview reports and other investigative leads that identify potentially suspicious activityInvestigate, review, and resolve anti-

    money laundering-related and economic sanction-related alertsDesign and maintain a process for we report fraudulent activity to the appropriate regulatory authorities

    What it takes to succeed in this role

    You are :

    Keen to learn and innately curious about all parts of the businessProcess-driven You understand processes intuitively, are highly organised, and are constantly on the lookout to improve the way you work.

    Collaborative You seek first to understand and then to be understood. You communicate your actions and intentions clearly -

    verbally as well as in a written form.Proactive You have a proactive attitude towards problems. You pay attention to details and think about the implications of what you are doingCompelling and persuasive when you find a solution you believe in.

    Able to work across teams without direct authority and win the day with numbers, letters, and passionComfortable with ambiguity, a rapidly changing environment and work product feedback cycles that range from one day to several years depending on the day of the weekDriven to innovate, rather than being limited by what is there or has already been done beforeYou have a professional, helpful, and friendly attitude coupled and are able to listen, teach, and elicit information efficientlyYou enjoy working in a metrics driven organizationA strong problem solver with excellent written and verbal communication skillsAn individual with exceptional organisational skills with a high level of accuracyAn individual with excellent Data Analysis skills

    While this is NOT strictly required, it would be a plus if you :

    Have previously worked at fast growing internet startupsHave previously worked in a fintech or payment company

    Benefits

    Competitive salaryFull medical coverageMacBook ProGym membershipHousing assistanceFree lunchSmart, kind colleagues who’re invested in your growth

    About the Product Partnerships Manager Role

    As the Product Partnerships Manager at Paystack, your primary responsibility is to execute strategic projects that involve partners such as local card schemes, acquiring and issuing banks, local regulating bodies and more.

    To succeed in this role, you must be a product-minded business development leader with excellent people management skills.

    You must be empathic enough to care about how your work affects our merchants, their customers, and the rest of the company.

    You must actively enjoy figuring out solutions where there is no playbook, thrive while working under minimal supervision, and adaptable enough to take on new functions as the need arises.

    We’ve pioneered a new era of simple, powerful technology tools for businesses in Africa, and as we prepare for a period of accelerated growth, we’re looking to you to help execute some of the most important payments product and business development initiatives in the company, on behalf of our portfolio of some of the performing businesses on the continent.

    And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.

    This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Product Partnerships Lead.

    What You'll Be Doing

    As the Product Partnerships Manager, you will :

    Execute strategic projects that involve partners such as local card schemes, acquiring and issuing banks, local regulating bodies and moreDevelop new partnerships to support additional payment methods on PaystackSupport internal teams by serving as a payments domain expert and act as a liaison between Paystack and product partnersRepresent Paystack in high value negotiations as well as industry events

    Required Skills

    You should have extensive experience in the payments spaceProven background in negotiating dealsStrong product instinct and ability to identify opportunities for Paystack to leverage partners’ existing and in-

    development products, as well as the ability to collaborate with internal teams to build world-class features for our usersStrong collaboration and relationship building skills.

    Ability to influence senior stakeholders across organizations and borders.Ability to prioritize competing demands while working on complex problemsAbility to manage multiple stakeholders and drive towards an optimal outcome

    Benefits

    Competitive salaryHousing assistanceFull medical coverageMacBook ProGym membershipFree lunchSmart, kind colleagues who’re invested in your growth

    About the Product Specialist Role

    As a Product Specialist, you'll be the first point of call for all for developers and merchants looking to integrate with and build awesome things on top Paystack.

    Together with the Customer Success team, you’ll drive Paystack’s growth engine by ensuring that businesses have a rock-solid integration, minimal downtime, and are making the most use of Paystack's product to accelerate their revenue growth.

    You'll work with literally every team in the company, and serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible payments experience to merchants and their customers.

    You'll have significant visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-

    solver capable of the significant responsibilities entrusted to you.And you’ll do all this while working extremely closely with a tight-

    knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.

    This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Growth.

    You will :

    learn everything about how Paystack’s technology operates in order to be able to answer technical questions by clients of all skill levels who’re trying to integrate with Paystack.

    From business owners simply looking to get paid, to seasoned developers looking to build complex systems, you’ll help give them whatever support they need to achieve their goalsreply to inbound requests via email, Skype, phone calls, and Slack to solve client problemsdevelop and maintain pluginsmanage Payslack, our Slack-

    based developer communitycollaborate closely with the technical and product team to report bugs, recommend product enhancements, and generally keep the product team in the loop about how successfully real customers are using the productwrite and maintain developer documentation

    What it takes to succeed at this role

    You :

    have a working knowledge of some of the languages and technologies we interact with most often :

    PHPJavaScriptWordpress

    can communicate simply and clearly in speech and in writing with both technical and non-technical audiences

    are super organized and have excellent time management skills

    have an endless capacity for patience and calm, even when everyone else is freaking out

    are interested in learning all you can about how to provide world-class customer service

    While this is NOT strictly required, it would be a plus if you :

    have previously worked at fast-growing internet startupshave experience working with payments systems in Africahave previous experience in customer-facing roles

    Benefits

    Competitive salaryHousing assistanceFull medical coverageMacBook ProGym membershipFree lunchSmart, kind colleagues who’re invested in your growth

    About the Sales Manager - Government & Banks Role

    As a Sales Manager, you’ll drive Paystack’s future growth engine by building relationships with prospective clients and turning them into happy Paystack users.

    You’ll handle the full sales cycle specifically for large corporates and banks.You will own the relationship and be the main point of contact with some of Paystack’s largest merchants, identify new business opportunities, and work to increase market share and adoption of Paystack within your target sectors.

    You are an adept salesperson, capable of engaging in business-level and technical conversations at multiple levels of the organization, including CTO, COO, and CFO.

    You have an understanding of the buyer journey and can lead short, single stakeholder deals as well as complex multi-party sales in a highly consultative manner.

    You are used to building value in competitive situations and enjoy working on products that require deep product understanding, combined with technical knowledge.

    We’ve pioneered a new era of simple, powerful technology tools for businesses in Africa, and as we prepare for a period of accelerated growth, we’re looking to you to help generate a healthy pipeline of some of the best businesses of the continent.

    And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.

    This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Merchant Acquiring and Business Expansion.

    What You'll Be Doing

    As a Sales Manager (Corporates & Banks), you’ll :

    Own the full sales cycle from lead to close for large corporates and banksOwn a named account list and develop outbound plans for creating, nurturing, winning and expanding business within your target sectorsBuild and maintain relationships with key executives and operational teams

    What it takes to succeed at this role

    3+ years of sales experience, preferably at a technology company, with a track record of top performanceAble to understand complex technical requirements and craft solutions across multiple productsStrong presentation skills, particularly for in-

    person meetings with multiple stakeholdersProven ability to lead complex negotiationsSuperior verbal and written communication skillsAbility to operate in a highly ambiguous and fast-

    paced environmentStrong interest in technology

    While this is NOT strictly required, it would be a plus if you :

    have previous experience in the banking, payments, or credit card industry

    Benefits

    Competitive salaryFull medical coverageMacBook ProHousing assistanceGym membershipFree lunchSmart, kind colleagues who’re invested in your growth

    About the Sales Operations Manager Role

    As the Sales Operations Manager, you’ll be responsible for maintaining a world-class sales organization within Paystack.

    You’ll serve as a project manager and liaison between the Sales team, the Engineering team, and prospects and partners. Day to day, you’ll create an enabling environment within which the sales team can do superlative work, including all aspects of planning, tracking, coordination, and documentation.

    Finally, you’ll qualify inbound leads, escalate any issues with key merchants’ products, track the sales team’s performance, and generally serve as a resource for insights on how to drive sales growth.

    We’ve pioneered a new era of simple, powerful technology tools for businesses in Africa, and as we prepare for a period of accelerated growth, we’re looking to you to help generate a healthy pipeline of some of the best businesses of the continent.

    And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.

    This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Merchant Acquiring and Business Expansion.

    What You'll Be Doing

    As the Sales Operation Manager, you will :

    Qualify inbound leads and assign as appropriateClosely track next steps for leads, and ensure timely follow-ups and documentationCreate and maintain the sales CRMMonitor recurring feature suggestions from the field and communicate them to the product teamPerform validation prior to go-

    live and manage internal sign offs with product managementTrack sales performance and share reports with the teamLiaise with responsible parties (internal / external) to ensure downtime incidents are resolved within the agreed time framesProvide client supportUpdate operational manuals on products as required.

    What it takes to succeed at this role

    You are :

    Process-driven You understand processes intuitively, are highly organised, and are constantly on the lookout to improve the way you work.

    Experienced with Sales CRM softwareCollaborative You seek first to understand and then to be understood. You communicate your actions and intentions clearly -

    verbally as well as in a written form.Proactive You have a proactive attitude towards problems. You pay attention to details and think about the implications of what you are doingDriven to innovate, rather than being limited by what is there or has already been done beforeYou have a professional, helpful, and friendly attitude coupled and are able to listen, teach, and elicit information efficientlyYou enjoy working in a metrics driven organizationA strong problem solver with excellent written and verbal communication skillsHave the appetite to jump headfirst into a fast-

    moving, fast-growing, mission-driven team that values creativity and output over effort

    While this is NOT strictly required, it would be a plus if you :

    have previous experience in the banking, payments, or credit card industry

    Benefits

    Competitive salaryHousing assistanceFull medical coverageMacBook ProGym membershipFree lunchSmart, kind colleagues who’re invested in your growth

    About the Finance Analyst Role

    As the Finance Analyst at Paystack, you’ll be responsible for daily reconciliation of transactions processed on Paystack, managing merchant receivables, and validation of bank statements and balances.

    Other responsibilities include monthly accounting entries for P&L, balance sheet, and cash flows.You should be well versed in reading and understanding financial statements.

    You’ll also be responsible for implementing and maintaining a system of internal controls that will ensure that company assets are adequately safeguarded and that all financial reporting is prepared in alignment with all financial policies and compliance requirements.

    We’ve pioneered a new era of simple, powerful technology tools for businesses in Africa, and as we prepare for a period of accelerated growth, we’re looking to you -

    as our second ever finance hire - to help build a solid foundation upon which we can support some of the continent’s best-

    performing businesses.And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.

    This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Finance Lead.

    What You'll Be Doing

    As the Finance Analyst at Paystack, you will :

    Oversee cash management / reconciliation, financial reporting and balance sheet management.Ensure that policies and procedures (internal controls) are in place to provide reasonable assurance that the company assets are protectedEnsure that company financial records, under responsibility, are maintained in compliance with company policies.

    Review monthly / quarterly account reconciliations and other documents to ensure compliance.Establish accounting operational strategies by working with engineering team, identifying requirement gaps, automating processes, and implementing updates to internal tools.

    Coordinate work relating to both internal and external audits in the periodic review of the company financial records.

    What it takes to succeed in this role

    have accounting experience within a multinational businessare highly proficient in MS Excelhave fantastic written and spoken communication skillsare able to work collaboratively across departmental functionshave strong knowledge of internal controls and financial reportinghave the appetite to jump headfirst into a fast-

    moving, fast-growing, mission-driven team that values creativity and output over effort

    While this is NOT strictly required, it would be a plus if you :

    have previous experience in the banking, payments, or credit card industryhave experience with Sage One or Xero Accounting

    Benefits

    Competitive salaryHousing assistanceFull medical coverageMacBook ProGym membershipFree lunchSmart, kind colleagues who’re invested in your growth

    Method of Application

    Use the link(s) below to apply on company website.

    Application Deadline : 11 : 59 PM on May 27th

    In your application :

    Please attach your CV / Resume Attach a Cover Letter - your cover letter should explain how your skills and experiences make you uniquely qualified to excel in this role.

    Answer the accompanying application questions - there'll be further instructions about how best to answer these questions on the application page on

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